For any new card, you’ll need to follow the steps for activation before setting the
PIN code on the ATM.
You can issue a supplementary credit card for your relatives up to the second degree for
parents, siblings, grandparents, and children.
After activating the renewal card, the current card will become inactive.
Yes. The more you use your "Mileseverywhere" credit card, the more miles you will earn on domestic & international retail transactions, noting that not all transactions are eligible for Miles. Excluded transactions include ATMs, gas stations, telecommunication services, bill payments, government payments, smart and electronic wallet transactions and loading.
If the card didn’t get delivered within the expected time, please contact the bank’s
call center for an investigation with the courier.
You can change the address you receive the card at through calling the call center at 19666.
There are three types of recurring fees on the card: a flat insurance fee charged
every month, a stamp duty fee, which is 0.05% of the highest due amount in the
last three months charged every quarter, and the card annual fee which is applied
every year in the next month after the card issuance anniversary. Other fees can
be applied upon certain events. You can check the full list of updated charges
here: https://cib.eg/4z1.
For ATMs at branches, you can visit the branch the next day to receive your card back
after showing your valid ID. For off-site ATMs, in case your card is captured in Cairo & Alex
regions. You’ll receive an SMS with the details on the central vault location to receive the
card.
The cards are delivered inactive, and the customer must follow the activation
steps either through SMS or via IVR.
You’ll be charged 0.8% of the due amount in your statement. With minimum EGP8
if customer is enrolled in Credit shield or 0.65% with minimum EGP487.5 in case
customer is enrolled in Credit shield plus. You can check more details on the
program and the recurring fees applied here: https://cib.eg/524f10.
Yes.
You can register on CIB Mobile Banking services using any of the following:
- National ID
- Account Number
- Passport Number
- Active Debit/Credit Card Number
To register, all you’re going to need is your active debit or credit card and its PIN, then call 19666 and follow the steps.
No, the credit shield monthly charge will replace the regular monthly insurance
fees.
MyCIB debit card is issued as a nameless card as it is a pre-printed debit card availed instantly upon opening the account for customer convenience.
- Log in to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page
- When using the Internet Banking service, click on "More", then choose "Services"
- Select “Statements & Documents”
- Click on “View Historical Statements for Accounts” Or “View Historical Statements for Credit Cards”
- Choose the account or credit card, then click on “View Historical Statements”
Yes, you can hold multiple cards of different products except if you hold the
cashback card as your first card.
- Maximum daily transaction limit: EGP 60,000
- Maximum monthly transaction limit: EGP 200,000
- Maximum wallet balance: EGP 400,000
- The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
- The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
- The maximum daily/monthly transaction limits from your debit cards are shown below:
Classic (Visa/MasterCard), Loan Debit, and Youth cards Titanium Platinum Wealth, Platinum Private, VISA Platinum Business Maximum Daily Purchase and E-Commerce Limit EGP 30,000 EGP 30,000 EGP 30,000 Maximum Monthly E-Commerce Limit EGP 50,000 EGP 100,000 EGP 100,00
Customers can utilize the cash on phone service in which the customer can
request up to the full card limit to be transferred to the direct debit account and
then repay this balance in an equal payment plan with normal interest rates.
Please check the link for more info about the terms and conditions: https://cib.eg/z3j.
The supplementary card has the same privileges and loyalty points of the primary card.
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