Personal Banking FAQs

• Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
• External transfers executed during holidays and weekends will be processed on the next business day.

• Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
• External transfers executed during holidays and weekends will be processed on the next business day.

• Log in to your Online Banking account
• Click on “Transfers "on the home page
• Select “Charities” under "Transfer Types"
• Select “Charity Category” and then choose the preferred “Charity”
• Choose the account you want to send from
• Enter the amount and click on “Continue”
• Review the Transaction Summary before proceeding
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Transfer submitted successfully
• You can extract “Transaction Receipt” by clicking on the extract button in the top right side of the transaction summary screen

• Log in to your Online Banking account
• Click on “Add Icon (+)", next to the “Savings & Investments” section, then select “Accounts”
• Select the type of the additional account you want to open and its currency
• Select the account that will be used to obtain your signature
• Click on “Next”
• Review the account information summary before proceeding
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• The account has been opened successfully

• Log in to your Online Banking account
• Select the "Credit Cards" section under “Cards” on the home page
• Choose the card you want to pay
• Select “Pay Now”
• Choose the account you will pay from
• Choose whether you want to settle 100% of statement balance, pay 5% minimum due, or enter a custom amount. Then, enter the amount you want to pay and click on “Continue”
• Review the request summary
• Click on “Confirm”
• Card payment successful

• Log in to your Online Banking account
• Click on “Credit Cards" under "Cards" section on the home page
• Click on the credit card you want
• Click on the “Quick Cash” option
• Fill the required details: the amount you need as Quick Cash and number of installments (months)
• Click on “Continue”
• Review transaction details
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• Request submitted successfully

In case you remember your password and only need to change/update it, you can simply do this from the “Login Settings” under your profile, after you log into the app. Otherwise, you can follow the below steps:

1. Tap on the “Forgot/Reset Password” from your Mobile Banking app
2. Fill in the following fields:
   1. Username: Input your Online Banking username
   2. Password: Choose a password that is easy for you to remember, but hard for others to guess
   3. Password Confirmation: Please enter your password again to make sure that it is typed correctly
   4. Debit/Credit Card Number: Please input the 16 digits of your active debit/credit card, without any spaces
   5. Debit/Credit Card PIN: Input the 4-digit PIN code of your debit/credit card
3. Click on "Next".

In case you remember your password and only need to change/update it, you can simply do this from the “Login Settings” under your profile, after you log into the app. Otherwise, you can follow the below steps:

1. Tap on the “Forgot/Reset Password” from your Mobile Banking app
2. Fill in the following fields:
   1. Username: Input your Online Banking username
   2. Password: Choose a password that is easy for you to remember, but hard for others to guess
   3. Password Confirmation: Please enter your password again to make sure that it is typed correctly
   4. Debit/Credit Card Number: Please input the 16 digits of your active debit/credit card, without any spaces
   5. Debit/Credit Card PIN: Input the 4-digit PIN code of your debit/credit card
3. Click on "Next".

1. From the Internet Banking Home Page, click on the desired account then click on “View More”
2. Click on the “Transaction History” tab and select the “Label” tag for the transactions
3. Click on “Label” next to each transaction to label it by creating a new label or selecting from an existing set of labels you have created before.

• Log in to your Online Banking account
• Click on “Transfers” on the bottom of the Home Page
• Select “International” under "Transfer Types"
• Choose the beneficiary
• Choose the account you want to transfer from
• Click on “Continue”
• Enter the transfer amount, charge details and purpose
• Review the transfer summary before proceeding
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Transfer submitted successfully
• You can extract the “Transaction Receipt” from the top right side of the final screen

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

• Log in to your Online Banking account
• Click on “Investment Funds” section or the “Request Center”, then select “Sell Investment Funds” button.
• Select the fund you wish to redeem.
• Enter the number of units you wish to redeem.
• Select the account to credit the amount to.
• Read the terms and conditions.
• Check the box to agree to the terms and conditions.
• Read the order summary.
• Click on "Confirm” to submit your redemption order.
• You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.

• Regular authentication using username and password
• Strong password rules
• Higher Authentication for 3rd party transfers using the OTP.
• Session timeout.

• Regular authentication using username and password
• Strong password rules
• Higher Authentication for 3rd party transfers using the OTP.
• Session timeout.

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

• Log in to your Online Banking account
• Click on “Credit Cards” in the “Cards" section on the home page
• Click on the required credit card
• Click on “show my transactions”
• The eligible transactions will have a label beside it that says “convert to installments”
• Click on the eligible chosen transaction
• Then, click on “convert to installments” 
• Enter the preferred number of installments “months”
• Read the terms and conditions
• Check the box to agree on the terms and conditions
• Click on “Continue”
• Review the transaction details
• Click on “Confirm”
• The transaction will be converted into installments and will be found in the installments tab

• Log in to your Online Banking account
• Click on “Transfers" on the home page
• Select “Local" under "Transfer Types"
• Select “To a CIB Credit Card”
• Click on “New Beneficiary” if you don’t have a saved one
• Enter the beneficiary’s card number and his/her date of birth
• Alternatively, choose from an existing added beneficiary if you have one saved
• Choose the account you want to pay from
• Click on “update”
• Enter the amount
• Enter purpose and click on “Continue”
• Review the transaction summary
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Card payment successful