CIB customers:
You can load your Smart Wallet using either of the following methods:
1. Link your CIB card to your Smart Wallet when you visit any CIB branch or via CIB’s Online Banking platforms:
- You can link any CIB debit, credit, or prepaid card to your Smart Wallet. CIB customers can register a maximum of two CIB cards per mobile number.
- A CIB staff member will enter your Smart Wallet number and card details, and then insert an alias.
- You can then select “My Cards” on the application.
- Select the card that you wish to add money from.
- Enter the desired amount.
- Enter your PIN.
- You will have successfully added money to your Smart Wallet.
Please note that the cost of loading the Wallet via Credit Card is 2% from the amount with a minimum of EGP 5, deducted from the Credit Card.
2. Transfer cash from your Online Banking account to your Smart Wallet:
- Log into your Internet Banking or Mobile Banking account.
- Go to the “Transfers” tab.
- Select “Payments to Others”.
- Select “Add New” to add your Smart Wallet as a beneficiary.
- Select “Egypt” as the country, then select “Meeza Digital Network (Mobile Wallet Payments)” as the bank’s name.
- In the beneficiary account field, insert the mobile number linked to your Smart Wallet.
- Confirm payment and check your Smart Wallet balance.
Both CIB and non-CIB customers:
You can load your Smart Wallet using any of the following methods:
ATMs: Any ATM in Egypt that offers cardless services or has the “Meeza” digital logo
- On the Smart Wallet app, tap “Deposit”
- Tap “ATM Deposit”
- Enter the deposit amount to generate the OTP
- Enter the PIN to confirm the transaction
- OTP will be generated
- At the ATM, tap the “Cardless Services” tab on the ATM’s screen to start
- Select “Smart Wallet”
- Select “Deposit”
- Enter your wallet number
- Enter the OTP extracted from the app
- Enter the amount you wish to deposit
- A notification will be sent to confirm that the transaction was successful. You will also be able to check your balance
CIB Smart Wallet Banking Agent
- Visit any CIB Smart Wallet agent.
- Inform the agent that you need to make a cash deposit.
- Provide the agent with your wallet number.
- Give the agent the desired amount of money you wish to add to your wallet.
- The agent will then select the “Smart Wallet” tab.
- The agent will select “Deposit”.
- The agent will enter your wallet number and the amount.
- You will receive a notification on your mobile requesting confirmation.
- Enter your mobile wallet PIN to confirm.
- The POS will print two receipts.
- You will receive a receipt detailing the transaction, and you will be able to check your wallet’s balance.
You’ll be charged 0.8% of the due amount in your statement. With minimum EGP8
if customer is enrolled in Credit shield or 0.65% with minimum EGP487.5 in case
customer is enrolled in Credit shield plus. You can check more details on the
program and the recurring fees applied here: https://cib.eg/524f10.
You can register to Online Banking using one of the below methods:
- Account number
- Passport number
- National ID number
- Debit or credit card number
You can register on CIB Mobile Banking services using any of the following:
- National ID
- Account Number
- Passport Number
- Active Debit/Credit Card Number
To register, all you’re going to need is your active debit or credit card and its PIN, then call 19666 and follow the steps.
No, the credit shield monthly charge will replace the regular monthly insurance
fees.
Yes, you can hold multiple cards of different products except if you hold the
cashback card as your first card.
- Log in to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page
- When using the Internet Banking service, click on "More", then choose "Services"
- Select “Statements & Documents”
- Click on “View Historical Statements for Accounts” Or “View Historical Statements for Credit Cards”
- Choose the account or credit card, then click on “View Historical Statements”
Customers can utilize the cash on phone service in which the customer can
request up to the full card limit to be transferred to the direct debit account and
then repay this balance in an equal payment plan with normal interest rates.
Please check the link for more info about the terms and conditions: https://cib.eg/z3j.
- Maximum daily transaction limit: EGP 60,000
- Maximum monthly transaction limit: EGP 200,000
- Maximum wallet balance: EGP 400,000
- The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
- The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
- The maximum daily/monthly transaction limits from your debit cards are shown below:
Classic (Visa/MasterCard), Loan Debit, and Youth cards Titanium Platinum Wealth, Platinum Private, VISA Platinum Business Maximum Daily Purchase and E-Commerce Limit EGP 30,000 EGP 30,000 EGP 30,000 Maximum Monthly E-Commerce Limit EGP 50,000 EGP 100,000 EGP 100,00
The supplementary card has the same privileges and loyalty points of the primary card.
It’s the frequent flyer number that you use to collect miles when you travel on Star Alliance flights.
Supplementary credit cards earn miles and is submitted under the FFN of the basic credit cardholder.
You can add a new card or amend an existing one via your Online Banking account.
Online Banking (Mobile and Internet Banking)
- Log into your Internet or Mobile Banking account.
- Click the “Requests” tab.
- For Mobile Banking: Select "Other Requests" then "Manage Smart Wallet"
- For Internet Banking: Select: "Manage Smart Wallet'
- Choose “Amend an Existing Wallet” from the application type.
- Select the desired amendment (Add a card/remove a card/replace a card).
- Enter the mobile number registered to your wallet.
- Choose the amendment type.
- Enter your National ID number.
- Choose the CIB card type.
- Enter the CIB card number, expiration date, and card name.
- Click “Submit.”
- Click “Confirm” once the confirmation message appears.
Note:
- You can choose up to two CIB cards to link to your CIB Smart Wallet.
- The requested card will replace any cards linked to your CIB Smart Wallet. Requesting to link a card that is already linked to another wallet will be rejected.
The maximum allowed wallet balance is EGP 400,000.
- The maximum weekly transaction deposit limit from your linked credit card is EGP 10,000
- The maximum monthly transaction deposit limit from your linked credit card is EGP 40,000
- The maximum daily/monthly transaction limits from your debit cards are shown below: The maximum daily/monthly transaction limits from your debit cards are shown below:
Classic (Visa/MasterCard), Loan Debit, Youth, and Prime ME cards Titanium Platinum Wealth, Platinum Private, VISA Platinum Business Maximum Daily Purchase and E-Commerce Limit EGP 30,000 EGP 30,000 EGP 30,000 Maximum Monthly E-Commerce Limit EGP 50,000 EGP 100,000 EGP 100,00
- Log in to your Online Banking account
- Click on “Credit Cards" under "Cards" section on the home page
- Click on the credit card you want
- Click on the “Quick Cash” option
- Fill the required details: the amount you need as Quick Cash and number of installments (months)
- Click on “Continue”
- Review transaction details
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Request submitted successfully
The renewal card should be delivered before the end of the expiry month of your
current card.
Customers can update their data from outside Egypt by going to the following link: https://www.cibeg.com/English/AboutCIB/Compliance/Pages/Know-Your-Customer.aspx
Download and print a KYC form, enter the appropriate information, and add your signature to the bottom of each page.
Submit it to a CIB representative at any of our branches, or send it by mail to either your branch or to P.O. Box 2430 Al Ataba, marked with your branch name.
The replacement card should be delivered within 5 working days.
You can request up to four supplementary cards on your total primary cards.
Displaying 161-180 of 452 results