Features
Earn EXPLORE points and unlock travel benefits wherever you go
Double Your Points on Travel Spend!
Earn up to 8 EXPLORE points for every EGP 1 spent on travel and international spending, and up to 4 EXPLORE points for every EGP 1 spent domesticallyCIB EXPLORE Travel Booking Platform
Seamless travel bookings, with the flexibility to choose between 600+ airlines & 200,000+ hotels! Exchange EXPLORE points across leading loyalty programs.Exclusive Travel Perks
Enjoy exclusive travel perks including special pricing on car rentals, complimentary travel experiences, global data roaming, shopping discounts, and much more!*
More features
Free Annual Ticket
Unlock a free flight valued in EXPLORE points when you reach the annual spend
Travel Experiences
Travel in comfort with up to two complimentary airport rides via London Cab and Careem & breeze through security up to two times with fast-track access via ALLWAYS***Up to 1,200+ Airport Lounges
Unlock up to 20 complimentary visits to 1,200+ airport lounges globally through the Mastercard Travel Pass appPack without Limits
Enjoy extra luggage benefits 2 times per year free/discounted when booking across selected airlines via the new CIB EXPLORE travel platform
One Platform, Endless Options
Other Redemption Options
Not traveling yet? You can still redeem your EXPLORE points anytime. CIB EXPLORE still has you covered with other convenient redemption options to fit your everyday need
Earning Explore the Many Ways to Earn Points
Every transaction brings you closer to bigger rewardsAccess 600+ airlines and 200,000+ hotels globally via the CIB EXPLORE Program
Login to the CIB Explore platform and choose your preferred travel partner today
Important Notes
- Eligible customers are automatically enrolled to the CIB EXPLORE program
- Points earned on cards will reflect within 2-3 business days from the transaction settlement date
- Points expire after three years from the earn month
- Make sure your personal data is updated on CIB banking system to guarantee the ability to register on the CIB EXPLORE points program website and redeem
- Minimum points balance to be able to redeem is 80,000 points
- Points transfer is not available
- You should log in cibexplore.cibeg.com using your EXPLORE, World Elite, or World Elite Metal card number
- All redemptions are personalized and must be used by the main beneficiary who is the primary bank customer. You have to present your National ID or Passport at the merchant to be able to redeem in case of E-vouchers redemptions
- Lost or expired e-vouchers cannot be replaced, and respective points are non-refundable
- BONUS Cards are excluded from CIB EXPLORE loyalty program
- Not all transactions are eligible for CIB EXPLORE points. Excluded transactions include ATMs, gas stations, government payments, smart and electronic wallet transactions and loading
- World Elite & World Elite Metal cardholders benefit from point pooling across both CIB EXPLORE and BONUS programs, enabling the redemption on both platforms
- EXPLORE Platinum & EXPLORE World cardholders do not have the points pooling benefits across both programs, you can only redeem EXPLORE points over the CIB EXPLORE platform.
- World Elite & World Elite Metal card holders have the ability to redeem their points as EXPLORE Vouchers, EXPLORE Cash, EXPLORE Give over cibexplore.cibeg.com
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EXPLORE Platinum & EXPLORE World cardholders have the ability to redeem their points as travel bookings over CIB EXPLORE travel platform, EXPLORE vouchers only & EXPLORE give.
- You must check the T&Cs of the CIB EXPLORE program before booking your next trip
FAQs
Answering all your questions about the program
Loyalty Common
The CIB EXPLORE platform is an exclusive travel booking platform offering comprehensive travel services and greater value to our premium customers.
- We introduced a new Loyalty Program exclusively for those credit cards, CIB EXPLORE points: Earn 5 EXPLORE points for every EGP 1 spent domestically and double the points on international and travel spend, with 10 EXPLORE points for every EGP 1 spent.
- A new points redemption option, “Points Exchange”: Redeem your EXPLORE points for leading airline and hotel loyalty programs, including Etihad, Turkish, Flynas Airlines, Radisson, and many more.
- Exclusive Complimentary Travel Experiences: designed to ensure a hassle free travel journey.
The new platform offers brand agnostic flexibility, providing access to:
- Over 200,000 stays ranging from leading hotel chains, resorts, to boutique hotels, and apartments
- 600+ airlines covering premium carriers and low‑cost airlines, including EgyptAir, Middle Eastern Airlines, and many more
- Complimentary extra luggage across 27 airlines
- Additional booking services to come such as car rental, cruises, and train reservations
1. Visit cibexplore.cibeg.com
2. Log in using any of your World Elite or World Elite Metal credit cards’ number
3. You will receive an OTP on your registered mobile number
4. Enter the OTP and after successful login, select CIB EXPLORE
2. Log in using any of your World Elite or World Elite Metal credit cards’ number
3. You will receive an OTP on your registered mobile number
4. Enter the OTP and after successful login, select CIB EXPLORE
You can choose from the following payment options:
- Pay fully with EXPLORE points
- Pay using your CIB card
- Split payment (Partial Pay), combining EXPLORE points with your CIB card
To search for flights on the CIB EXPLORE platform:
- Go to the Flights tab
- Enter your departure city or airport, destination, travel dates, and number of passengers
- Use filters to sort by price, airline, number of stops, and flight duration
- Select your preferred flight and proceed to checkout
The platform will display variable options allowing you to compare and choose what suits you best.
Ticket prices are displayed in both local currency (EGP) and EXPLORE points.
Yes, the prices displayed are the total final prices including taxes, with no additional charges at payment.
After completing your booking, you’ll receive a confirmation email with your e-ticket and full itinerary. You can also access your ticket anytime from the “My Bookings” section on the CIB EXPLORE website.
- Flight cancellations and modifications are subject to the airline’s policies
- For any changes, please contact the airline’s customer support directly or our dedicated CIB EXPLORE contact center +20 2 48825555
- Additional fees may apply depending on the airline’s terms and conditions
Your baggage allowance is shown in the flight details before booking. For extra baggage, please check directly with the airline.
To search for hotels on the CIB EXPLORE platform:
- Go to the Hotels tab
- Enter your destination, check-in, and check-out dates
- Use filters to refine results
- Select your preferred hotel and proceed to booking
After booking a hotel, you’ll receive a confirmation email with all reservation details. You can also access your booking anytime from the “My Bookings” section on the CIB EXPLORE website.
- Some hotels require a booking request before confirming availability
- After submitting your request, you’ll receive a confirmation within 24- 48 hours
- If the hotel rejects your request, you’ll receive a full refund
Before confirmation: You can cancel or modify your request.
After confirmation: Changes depend on the hotel’s cancellation policy (fees may apply according to the hotel’s terms)
After confirmation: Changes depend on the hotel’s cancellation policy (fees may apply according to the hotel’s terms)
No, there are no hidden fees, the price displayed includes all taxes and charges. Any additional costs (e.g., extra services, city tax to be paid at property..etc) will be shown clearly during checkout
You can reach our CIB EXPLORE Support Team via:
- Email: cib.explore@meritincentives.com
- Phone/ WhatsApp contact: +20 2 48825555
First, make sure you have enough balance on your card or in your EXPLORE points, then contact CIB EXPLORE support.
EXPLORE points are doubled for any foreign currency (FCY) transaction, which qualifies as international spend via POS or E-commerce. Eligible travel spend includes
- Airline tickets and hotel bookings
- Duty-free shopping
- Car rentals
- Online travel agencies (OTAs) inside Egypt or abroad
- Any other merchant category under travel
- Flights: Contact Airline Customer Support to check cancellation policies
- Hotels: If cancellation is allowed, you can cancel through My Bookings or by contacting Hotel Customer Support.
Refunds depend on the airline or hotel’s cancellation policy. Some bookings are non-refundable or partially refundable.
EXPLORE points can be redeemed through:
- Over CIB EXPLORE travel booking platform
- For EXPLORE Vouchers redeemable at one of the participating merchants
- For EXPLORE Cash through earning cashback over your credit card
- For EXPLORE Charity
All the points previously earned will remain unchanged. They can be redeemed for travel bookings on the new CIB EXPLORE portal, or redeemed for e-voucher, cashback or charity.
Yes, your BONUS points will be merged into CIB EXPLORE. When you log in to either CIB BONUS or CIB EXPLORE, you will have access to your total points earned across both loyalty programs.
All your transactions will earn EXPLORE points except for the following:
- Governmental payments
- Fawry payments
- Electronic wallets loading
- ATM withdrawals
- Gas station transactions
- Any bank fees or charges
Your transactions will be enrolled under the new CIB EXPLORE loyalty program starting the 1st of January 2026, providing you with a more enriched and rewarding experience.
You can I view and monitor your EXPLORE points by visiting the website at cibexplore.cibeg.com. the platform provides you with a complete breakdown of
- Available points
- Previous month’s points balance
- Total points earned
- Expired points
- Total points redeemed
- The program's terms & conditions
If you already used all your complimentary add on service, you can book them at a discounted rate.
Yes, other airport transfer options include free Careem airport rides a service offered by Mastercard via Priceless.com.
You can claim the fast-track service at airport directly by presenting your card.
No, there are no extra card fees for those benefits, card fees remain the same. For more on fees and charges click here https://cib.eg/ca1423.
No, supplementary cardholders will not have access. CIB EXPLORE access and the add-on benefits are only available to the primary cardholder.
You can know more about the Mastercard travel benefits through Travel Pass Application for lounge access and the complimentary global fast track access. As for all other travel and lifestyle benefits, they are accessible through: Priceless.com
No, your miles are accumulated under your EGYPTAIR Plus program under your own Frequent Flyer number. As for CIB EXPLORE points, they will be accumulated under the EXPLORE program redeemable as you please.
No, your BONUS points will be not merged into CIB EXPLORE. Each is a separate loyalty program. When you login to CIB BONUS or CIB EXPLORE you see the total points earned for each program separately.
The CIB EXPLORE platform terms and conditions can be reviewed through here.
You can claim your extra luggage by following these steps
- Visit cibexplore.cibeg.com and log in using any of your EXPLORE family credit cards
- Enter the OTP sent to your registered mobile number
- Once logged in, select CIB EXPLORE
- Search for your desired destination. Eligible flights that include the extra luggage feature will be marked with a flag
- At checkout, choose the flight leg where you want to add the extra luggage option
We offer complimentary airport transfers through two partners: London Cab and Careem.
London Cab:
- Contact your concierge service to arrange the booking
- If you are a Private customer, call Quintessentially at +20225169930 or send an email to CIBPrivate@Quintessentially.com
- For all other customer segments, contact Les Concierges Egypt at +201022881110 or send an email to cib@lesconciergesegypt.com
Careem:
- Download the Careem app from the App Store or Google Play
- Visit Mastercard Priceless to obtain your promo code here
- Add your eligible Explore family credit card as the payment method
- Select your ride to or from the airport
- Enter the relevant promo code at booking to activate your complimentary ride
In Cairo International Airport the service is available in terminals (Terminal 1- Terminal 2- Terminal 3 All Departure & Arrivals).
- Head to the 'ALLWAYS Fast Track Counters', ask for the CIB Free Fast Track access, and show your physical card (no pre-booking needed)
- The extra passenger will pay USD 11.25 at the Fast-Track counter when paying with their CIB credit cards.
- If you consumed the maximum amount of free accesses, you could claim the fast-track service for the discounted price USD 11.25 instead of USD 15
For Global Airports:
- Available across more than 70 airports in 18 countries: UK, Turkey, France, Italy, Spain, Germany, Belgium, Austria, Thailand, China, Malaysia, Ukraine, Latvia, Lithuania, Poland, Cyprus, Estonia, and UAE
- Download Mastercard Travel Pass App from the App Store or Google Play Store or click on the website and enter the Airport’s name into airport search bar
- Book your Fast Track Pass and receive it in the app or by email
- Go to the Fast-Track zone in your terminal and present your Fast Track pass to enter the priority lane
- Download the Mastercard Travel Pass App from Google Play or the App Store
- Register your Mastercard card securely. Returning users will need to re-verify their card in the app after making an international payment
- Locate lounges near you using the app
- Check your complimentary visit eligibility
- Access the lounge by presenting your in-app QR code or DragonPass Membership Number
- Download Flexiroam App from the App Store or Google Play Store
- Click Sign up, Add name & other details and Verify account
- Click on Mastercard banner and Enter 16-digit Mastercard card number to check data plan eligibility
- Click on ‘Redeem Starter Plan’ and follow steps to ‘Activate e-SIM’
- Confirm Redemption’ to redeem free data plan
- ‘Unlock phone’, ‘Confirm Order’ and click ‘Install e-SIM’ to finish e-SIM installation
- Go to Mobile Settings > Cellular/Mobile Data > Cellular / Mobile Data > Select Flexiroam
- From Mobile Settings > Cellular/Mobile Data > Data Roaming > Switch on Data Roaming
- Switch on Data Plan (1 GB valid for 5 days)
- Purchase additional plan at 15% discount
IHG Hotels & Resorts Offer:
15% discount on ‘Best Available Rate’ including a complimentary welcome drink on arrival at the relevant Participating Property; and Complimentary late checkout from the Participating. Simply visit http://www.ihg.com/mastercardoffer to redeem the offer.
Jaz Hotel group discount – Egypt
Unlock 20% off on unforgettable stays across Egypt at Jaz hotels!
- Visit www.jazhotels.com scroll to choose your destination, booking dates. Enter the promo code "MCDEAL" before clicking the search button
- From the results list, choose your preferred hotel
- Select your preferred room
- Complete your booking and pay with your World or World Elite Mastercard to enjoy 20% off
- Eligibility: Wealth & Private customers only
- How to book the service: Contact one of the below concierge companies
Quintessentially Contacts for Private customers
- Download “CIB Private Concierge App”
- Call the dedicated number: +20225169930
- Send an email: CIBPrivate@Quintessentially.com
Les Concierges Egypt contacts for Wealth customers
- Call the dedicated number: +201022881110
- Send an email: cib@lesconciergesegypt.com
- Bookings must be made at least 48 hours before travel date & During Haj season, requests must be received 1 week before travel time– subject to availability.
- Service available only in Cairo international airport only Terminals 2 and 3 only, valid for gates F & G. Not available for H bus gates , or any other bus gate Subject to Airport Hall configuration – in such a case only meet and assist service is provided.
- Each extra passenger pays 50% of the original fee should be paid directly to Astra Travel - 25 USD per each extra passenger on the same flight, payment directly to Astra Travel.