العربية
Features Enjoy convenience and security when you send money, pay bills, shop online, and more with CIB Smart Wallet.

In collaboration with meeza Digital!

Transfer Money

Sending money to your family members has never been easier! Send and receive money to any mobile wallet in Egypt using the recipient’s mobile number.

Learn more

Pay bills

Never miss a payment again! You can top-up your mobile and pay your utility, gas, water, internet, and mobile bills from the comfort of your home. 
Learn more

Shop online

Shop online while keeping your information safe. Shop from any website by issuing either a single or multi-use online card. The single-use online card expires after 24 hours or upon your first purchase, while the multi-use online card expires after one month or upon your first 3 transactions.

Scan and Shop

Scan and shop with your Smart Wallet from any merchant with the “Meeza Digital” logo. Simply scan the merchant’s QR code to make a purchase! 

Learn more

Fast Cash

Make a deposit into your wallet with the “Deposit” feature through any ATM in Egypt that offers cardless services, through an Authorized Banking Agent outlet.CIB customers can link any two debit, credit, or prepaid cards to their wallet and instantly load their wallet.

Withdraw money from your wallet with the “Withdraw” feature through any ATM in Egypt that offers cardless services, through an Authorized Banking Agent.

 

HOW TO REGISTER Now that you know about Smart Wallet, it’s time to use it! You do not need to have a CIB bank account to have a CIB Smart Wallet.

1. Self-register with SMS

Send your full national ID number and the last four-digits of any of your CIB cards in an SMS to 4435

2. Receive your activation code

Within 3 workings days you will receive your CIB Smart Wallet activation code and download link in an SMS

4. Download CIB Smart Wallet

Download the application on the App Store, Google Play or Huawei AppGallery

5. Set up your account

Enter your registered mobile number and activation code, then set your wallet password. Make sure it's safe, secure and memorable

You're ready to go!

Once your wallet is active, visit any ATM in Egypt or Authorized Banking Agent to load your wallet and start using it!

Bonus step!

Link your CIB card to your Wallet to load it!

1. Open CIB wallet

Log into your Internet or Mobile Banking account, click on the “Requests” tab then select “Manage Smart Wallet”, then choose “Open a CIB Wallet” from “Application Type”.

2. Enter your data

Enter your mobile number, national ID number, and expiration date, then choose CIB card type then enter the CIB card number, expiration date, and name on the card.

3. Terms and conditions

Read and accept the terms and conditions then click “Submit” and “Confirm” once the confirmation message appears.

4. Activation code

You will receive an SMS that contains a download link from either Apple, Google Play, or Huawei AppGallery stores, accompanied by an activation code.

5. Set your password

Enter your registered mobile number and activation code then set your wallet password. Make sure it's strong, secure, and memorable.

1. Visit any CIB branch or Agent Store

Head to a CIB branch, any Aman or Fawry Plus outlets to fill out a registration form

2. Receive your activation code

Once the registration is complete, you’ll receive an activation code in an SMS. Enter it into the CIB Smart Wallet app.

4. Download Smart Wallet

Download the application on the App Store, Google Play or Huawei AppGallery

5. Set up your account

Enter your registered mobile number, and activation code, then set your wallet password. Make sure it's safe, secure and memorable

You're ready to go!

Congrats! Your wallet is now activated, and you can start using it.

General information Important files and information regarding Smart Wallet

 

Important Points

To register with Smart Wallet, customers need the following:

  1.  A valid National ID.
  2. A mobile number that is registered to the person applying for a Smart Wallet.
  3. A mobile number that is not linked to any other wallet.
  • You do not need to have a CIB bank account in order to have a CIB Smart Wallet.
  • The mobile number used to register should be owned by the person registering to Smart Wallet.
  • Each mobile number can register to one wallet only.
  • You can link up to three mobile wallets to one National ID card, but you will need different mobile numbers for each wallet.
  • You can unregister from CIB Smart Wallet from the application itself.
  • You can check and export your transaction log to be able to print or use it in the future.
  • You can view the service fees and overview within the application.
  • You can use the Contact Us button to speak with our dedicated call center agent for support or to leave your feedback/complaint.

 

Smart Wallet limits

  • Maximum wallet balance limit: EGP 100,000
  • Maximum daily transactions limit: EGP 30,000
  • Maximum monthly transactions limit: EGP 100,000
 

For inquiries, call 19716, the dedicated Smart Wallet call center, available 24/7.

In collaboration with meeza Digital.

Terms and conditions apply.

Smart Wallet pricing

CIB Smart Wallet Pricing
CIB Smart Wallet Pricing.pdf 331.2 KB

Smart Wallet update steps

Smart Wallet update steps
Smart Wallet update steps.pdf 86.0 KB

Mobile number ownership - Corporate delegation

NTRA Smart Wallet Website
NTRA Smart Wallet Website.pdf 341.1 KB

Smart Wallet terms and conditions

Terms and Conditions
Terms and Conditions.pdf 0.7 MB
Video Tutorials Watch and learn how to use Smart Wallet to your benefit
SW 1
FAQs Check out our Frequently Asked Questions for more information and instructions on Smart Wallet features
Yes, you do not have to be a CIB customer to register to CIB Smart Wallet.
No. Each mobile number can register one Wallet only.

For CIB Customers:

  • You can link your Debit or Credit or Prepaid card to your Smart Wallet. CIB customers can register a maximum of two CIB cards for every mobile number.
  • CIB Staff enters your Smart Wallet number and card details, and then insert “Alias”.
  • On your Wallet, press on “Load Wallet”.• Select your desired card that you wish to add money from.
  • Insert the desired amount you wish to add.
  • Insert your password.

You have now successfully added money to your Smart Wallet.

For Non-customers/Customers:

You can choose to load your Smart Wallet from either:

CIB ATMs Card-less Services

  • Touch the ATM’s screen to start.
  • Select “Smart Wallet”.
  • Choose “Deposit”.
  • Enter your Wallet number.
  • Enter your Wallet password.
  • Enter the desired amount you wish to deposit.

A message will appear confirming that the transaction was successful. You will also be able to check your balance.

CIB Smart Wallet Agent

  • Visit any CIB Smart Wallet agent.
  • Inform the agent that you need to make a deposit in cash.
  • Request an OTP from within your Smart Wallet application.
  • Provide the agent with your Wallet number and OTP.
  • Pay the agent the desired amount you wish to add to your Wallet.
  • The agent will select “Smart Wallet”.
  • Choose “Cash In”.
  • Enter the Wallet number. Make sure to first add “002”, then your mobile number and the OTP (One Time Password).
  • Enter the amount added.
  • POS will print two receipts.
  • You will receive a receipt detailing the transaction and check your Wallet’s balance. 
When making a transfer, the application asks you to enter the mobile number twice. You will also view the transaction details and be asked to confirm before the transaction is processed.However, once you confirm, CIB will not be able to reverse the transaction.
See all Smart Wallet FAQs

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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