If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Activate username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

To activate your CIB OTP Token, follow the below steps:

1. Download the CIB OTP Token from your device store
2. Log into your Internet or Mobile Banking and select "Activate OTP Token" from the requests menu
3. Select "CIB OTP Token Activation Request"
4. Review and confirm your mobile number to receive activation link via SMS
5. Click on the activation link to populate the data in the CIB OTP Token app
6. Enter the verification code generated from the OTP app in the Internet or Mobile Banking then click "Submit"

Click here for a step by step video tutorial on how to activate your OTP Token.

If you forget your username, follow the below steps:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Retrieve username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code
6. Username will be sent via SMS on your registered mobile number

All transfers are free of charge through Internet and Mobile Banking Except for outside CIB transfers, which cost you the following:

Transfers in Egyptian Pound inside Egypt (Waived until 30th June 2021):

• Commission: 0.1% from the amount with minimum of EGP 10.
• Swift Charges: Equivalent to 2.5 USD through Online Banking while it costs you USD 5 if executed through CIB branches.
• Beneficiary Bank Fees: 15 EGP.

Transfers in a foreign currency outside Egypt.

• Commission: 0.15% from the amount with minimum of USD 10.
• Swift Charges: Equivalent to USD 10 through Online Banking while it costs you USD 20 if executed through CIB branches.
• Beneficiary Bank Fees: Based on the beneficiary bank fees and charges USD equivalent is calculated upon execution and based on CIB’s daily currency free market rate.