If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Activate username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

To activate your CIB OTP Token, follow the below steps:

1. Download the CIB OTP Token from your device store
2. Log into your Internet or Mobile Banking and select "Activate OTP Token" from the requests menu
3. Select "CIB OTP Token Activation Request"
4. Review and confirm your mobile number to receive activation link via SMS
5. Click on the activation link to populate the data in the CIB OTP Token app
6. Enter the verification code generated from the OTP app in the Internet or Mobile Banking then click "Submit"

Click here for a step by step video tutorial on how to activate your OTP Token.

If you forget your username, follow the below steps:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Retrieve username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code
6. Username will be sent via SMS on your registered mobile number

Transfers in Egyptian Pound inside CIB (No fees)

Transfers in Egyptian Pound outside CIB inside Egypt (Fees are waived till 31st of December 2023):

• Commission:0.1% minimum EGP 20 - Maximum EGP 250

Transfers in a foreign currency:

• Commission: 0.15% from the amount with a minimum of USD 10
• Swift Charges: Equivalent to USD 10 through Online Banking.
• The charges are equivalent to USD 20 if executed through CIB branches
• Beneficiary Bank Fees: Based on the beneficiary bank's fees and charges. The USD equivalent is calculated upon execution and is based on CIB’s daily currency free market rate

If the transfer is conducted through IPN to one of the banks participating in the Instant Payment Network, the commission will be 0.2% with a minimum of EGP 10 and a maximum of EGP 50 (Fees are waived till 31st of December 2023)

Meeza wallet transfers through Internet or Mobile banking is free of charge