Closer than the closest bank We're here to attend to your banking needs

Our banking services are just a call away

Our contact center team is here to help

With CIB Phone Banking, highly trained customer service representatives are available to help you:

  • Activate your cards
  • Deactivate your lost or stolen cards
  • Submit complaints, request, or inquiries
  • Arrange delivery for your cards
  • Update your personal information
  • Inquire about our products, services and latest offers

Manage your banking products

  • Check your account and card balances
  • Move money between your CIB accounts
  • Activate your cards and setup your card PIN
  • Request a new chequebook
  • Unlock your Online Banking username
  • Retrieve your forgotten Online Banking username

Day-to-day banking transactions

  • Settle your credit cards instantly
  • Check the latest currency rates
  • Make a difference and donate to our exhaustive list of charities*
  • Pay your bills and recharge your mobile phone*

Paying your bills requires a higher level of security. For your own protection a One-Time Password (OTP) is required.

Personalize your phone banking experience

You can set any of the below services on your favorites menu:

  • Account balance inquiry
  • Credit card settlement
  • Transfers between your CIB accounts
  • Bill payment and mobile recharge
  • Credit card payment information
  • Accounts and cards movements

You can add up to seven services on your favorites menu. After you successfully complete one of the above services, you will be given the option of adding this transaction as a favorite.


Merchant support

If you want to apply for CIB Point of Sale (POS) or require assistance with your existing one, please call our dedicated number on +20 24565999 and one of our acquiring officers will reply, 24/7.

Our officers will provide you with many services including: complaints and inquiries, manual authorization, and more!

How to register Haven't registered yet to phone banking?

Call 19666 from a phone number registered with the bank

Call 19666

Listen to our interactive menu and follow the guidance.

Enter your card details

You will be guided to enter the 16-digit number of your active debit card, or credit card. Followed by the card's PIN

Setup your Phone Banking PIN

Enter a four digit Phone Banking PIN and confirm it.

Think about your Phone Banking PIN carefully and don't select a PIN that is easy to guess.

FAQs Take a look at the most asked questions

Call 19666 and enter an active CIB card and PIN number. Follow the step by step recorded menu.


Yes. For debit cards, you have to call 19666 from your registered mobile number.
Yes, you can set or reset your debit or credit card PIN.

We care Our dedicated team is committed to meeting your needs

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