Contact CIB Private
Contact our CIB VIP customer service team and they can help you with any issue that you face.
Or call your Private Client Advisor.
CIB Private Hotline
For Overseas Customers
Connect with us
Contact Us - Complaint Form
Submit a complaint and a customer care representative will get back to you as soon as possible
Call us (Personal Banking)
Contact our customer service team, and they can help you with any issue that you face.
Personal Banking (+202 35679700)
CIB Wealth and CIB Private from Abroad (+202 37475500)
CIB Overseas Wealth
Smart Wallet (+202 35670800)
Call us (Business Banking)
Contact our customer service team, and they can help you with any issue that you face.
Business Banking (9 am to 8 pm)
Digital Contact Center (9 am to 8 pm)
Merchant Support (PoS) 24/7
Visit us
Online Branch Booking Appointment
Whistleblowing Report Form
For reporting only any form of unlawful practices such as theft, embezzlement, fraud, bribery, breach of the anti-money laundering laws, otherwise please use any of official complaint channels to receive a reply on your complaint.
Contact us through:
- Submitting a report through our online whistleblowing form
- Sending an email to cib.whistleblowing@cibeg.com
- Calling the CIB whistleblowing hotline from 9:00 am to 4:00 pm at (+2) 0237472220.
Have a question?
Try searching our FAQs to save you time
Need more information?
Learn more about CIB through these links