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Closer than the closest bank We're here to attend to your banking needs

Our banking services are just a call away

Our contact center team is here to help

With CIB Phone Banking, highly trained customer service representatives are available to help you:

  • Activate your cards
  • Deactivate your lost or stolen cards
  • Submit complaints, request, or inquiries
  • Arrange delivery for your cards
  • Inquire about our products, services and latest offers
Phone Banking Features

Manage your banking products

  • Check your account's latest movements
  • Check your account and card balances
  • Activate your cards and setup your card PIN
  • Unlock your Online Banking username
  • Retrieve your forgotten Online Banking username

 

Day-to-day banking transactions

  • Settle your credit cards instantly
Quick dialers Not a fan of listening to interactive menus?

Explore our list of quick dialers and get things done quickly

Transaction type                    Steps

Account balance inquiry

Press 1, 1, 1

Card balance inquiry

Press 1, 2, 1
Latest account transactions

Press 1, 1, 1
Latest card transactions

Press 1, 2, 5
Settle your credit card

Press 1, 2, 2
Pay your bills

Press 1, 4

You will need an OTP to authenticate this type of transaction.

For technical support

Press 3, 3

Unlock Online Banking username

Press 3, 1, then enter any of your active debit or credit card numbers and PIN.

Retrieve forgotten Online Banking username

Press 3, 2, then enter any of your active debit or credit card numbers and PIN.

You will receive an SMS on your registered mobile number containing your Online Banking username. Please note that the SMS will only be sent to registered numbers.
How to register Haven't registered yet to phone banking?

Call 19666 from a phone number registered with the bank

Call 19666

Listen to our interactive menu and follow the guidance.

Enter your card details

You will be guided to enter the PIN of your active debit card, or credit card.

Setup your Phone Banking PIN

Enter a four digit Phone Banking PIN and confirm it.

Think about your Phone Banking PIN carefully and don't select a PIN that is easy to guess.

Call and Register Now
FAQs Take a look at the most asked questions
To register, all you’re going to need is your active debit or credit card and its PIN, then call 19666 and follow the steps.
Yes, you can settle up to EGP 60,000/day.
Yes, for debit/credit cards activation, call 19666 from your registered phone number and select the “Activation Option”. Enter the card number you want to activate and your national ID card number, and follow the steps.
Yes, you can set or reset your debit or credit card PIN through the Phone Banking service.
See all Phone Banking FAQs

We care Our dedicated team is committed to meeting your needs

Client Advisors

Call your Private Client Advisor for immediate expert assistance and support 

Online Banking

Enjoy exclusive digital banking services like a daily online transfer limit of up to EGP 20 million - the highest in the market.

CIB Branches

All our branches are equipped to meet your banking needs.

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