Retail Channels

Down

Internet Banking

Down Status Duration: Friday 31st, October 2025 12:00 AM to 04:00 AM
Down

Mobile Banking App

Down Status Duration: Friday 31st, October 2025 12:00 AM to 04:00 AM
Live

OTP Services

Live

Fully functional
Down

Phone Banking (IVR)

Down Status Duration: Friday 31st, October 2025 12:00 AM to 04:00 AM
Down

Debit, Prepaid and Credit Card Services

Down Status Duration: Friday 31st, October 2025 12:00 AM to 04:00 AM
Credit Card Services
Down

Smart Wallet

Down Status Duration: Friday 31st, October 2025 12:00 AM to 04:00 AM
Down

ATMs

Down Status Duration: Friday 31st, October 2025 12:00 AM to 04:00 AM
Live

CIB Branches

Live

Fully functional
Down

InstaPay

Down Status Duration: Friday 31st, October 2025 12:00 AM to 04:00 AM
Live

Cards, Loans and Account Open forms

Live

Fully functional.
Live

Public Website Currency Converter

Live

Fully functional.

Corporate Channels

Down

CIB Business Online

Down Status Duration: Friday 31st, October 2025 12:00 AM to 04:00 AM
Live

Corporate Download Portal

Live

Fully functional
Live

Corporate Payment Services

Live

Fully functional
Live

EG-ACH

Live

Fully functional
Down

ATMs

Down Status Duration: Friday 31st, October 2025 12:00 AM to 04:00 AM
Down

POS

Down Status Duration: Friday 31st, October 2025 12:00 AM to 04:00 AM

Functions

Live

SMS Notifications

Live

Fully functional

Subscribe Get updates about the latest CIB products and services

By signing up you agree to CIB's privacy and terms

Thank you for signing up for CIB's newsletter. You will now get updated directly to the email address you provided.

We care Our dedicated team is committed to meeting your needs

Online

Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need.