Retail Channels

  • Live

    Credit Card Services

    Live

    Fully functional, with expected outage from 3:30AM to 3:45AM Friday, October 22 2021

  • Live

    Internet Banking (Planned activities) Internet Banking (Planned activities)

    Live

    Fully functional.

    Disrupted service from 2:00 AM - 4:00 AM Wednesday, October 13, 2021

    • You won’t be able to register for Online Banking using your debit or credit card numbers, but you can still register for Online Banking using your account number, national ID, or passport number
    • You won’t be able to reset your username using your debit or credit card numbers
  • Live

    Mobile Banking App (Planned activities) Mobile Banking App (Planned activities)

    Live

    Fully functional.

    Disrupted service from 2:00 AM - 4:00 AM Wednesday, October 13, 2021

    • You won’t be able to register for Online Banking using your debit or credit card numbers, but you can still register for Online Banking using your account number, national ID, or passport number
    • You won’t be able to reset your username using your debit or credit card numbers
  • Live

    Smart Wallet (Planned activities) Smart Wallet (Planned activities)

    Live

    Fully functional.

    Disrupted service from 2:00 AM - 4:00 AM Wednesday, October 13, 2021

    • You won’t be able to load your Smart Wallet using any of your linked debit, credit, or prepaid cards
    • You won’t be able to deposit or withdraw funds from any CIB ATMs, but you can use any non-CIB ATM with the Meeza digital logo or Fawry Plus outlets
    • You won’t be able to make purchases using the Smart Wallet QR through CIB POS machines
  • Live

    Phone Banking (IVR) (Planned activities) Phone Banking (IVR) (Planned activities)

    Live

    Fully functional.

    Disrupted service from 2:00 AM - 4:00 AM Wednesday, October 13, 2021

    • You won’t be able to register for Phone Banking using your debit or credit card numbers, but you can still register for Phone Banking using your account number, national ID, or passport number
    • You won’t be able to reset your username using your debit or credit card numbers
  • Live

    ATMs (Planned activities) ATMs (Planned activities)

    Live

    Fully functional.

    Disrupted service from 2:00 AM - 4:00 AM Wednesday, October 13, 2021

    • You won’t be able to use your debit or prepaid cards for deposits, withdrawals, or purchases through ATMs and POS machines, both CIB and non-CIB
    • You won’t be able to use your credit cards to withdraw cash or make purchases through CIB ATMs and CIB POS machines, but you will be able to use any non-CIB ATM or non-CIB POS machine with the Meeza digital logo
    • CIB merchants won’t be able to accept any credit card or Smart Wallet QR payments through CIB POS machines

     

Corporate Channels

  • Live

    CIB Business Online CIB Business Online

    Live
    Fully functional, expected outage from 12:00AM to 4:30AM Friday, October 22, 2021
  • Live

    Corporate Download Portal Corporate Download Portal

    Live
    Fully functional
  • Live

    Corporate Payment Services Corporate Payment Services

    Live
    Fully functional
  • Live

    EG-ACH EG-ACH

    Live
    Fully functional
  • Live

    POS (Planned activities) POS (Planned activities)

    Live

    Fully functional.

    Disrupted service from 2:00 AM - 4:00 AM Wednesday, October 13, 2021

    • You won’t be able to use your debit or prepaid cards for deposits, withdrawals, or purchases through ATMs and POS machines, both CIB and non-CIB
    • You won’t be able to use your credit cards to withdraw cash or make purchases through CIB ATMs and CIB POS machines, but you will be able to use any non-CIB ATM or non-CIB POS machine with the Meeza digital logo
    • CIB merchants won’t be able to accept any credit card or Smart Wallet QR payments through CIB POS machines

     

  • Live

    ATMs (Planned activities) ATMs (Planned activities)

    Live

    Fully functional.

    Disrupted service from 2:00 AM - 4:00 AM Wednesday, October 13, 2021

    • You won’t be able to use your debit or prepaid cards for deposits, withdrawals, or purchases through ATMs and POS machines, both CIB and non-CIB
    • You won’t be able to use your credit cards to withdraw cash or make purchases through CIB ATMs and CIB POS machines, but you will be able to use any non-CIB ATM or non-CIB POS machine with the Meeza digital logo
    • CIB merchants won’t be able to accept any credit card or Smart Wallet QR payments through CIB POS machines

     

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