ATMs and branches results
If your card was captured by an ATM inside a CIB branch during working hours, please make sure to enter the branch and notify the staff.
If the incident occurred outside the bank’s working hours or at a standalone CIB ATM, please call us on 19666 and our professional staff will let you know what the fastest and best thing to do is.
The machine will automatically return any money to your account if the money fails to come out of the machine successfully. You can rest assured that your money is safe by calling CIB at 19666 and reporting what happened. Each ATM has a unique identification number, so please make sure to tell us which machine it is.
Starting the 1st of July, 2022, a fee of 5 Egyptian Pounds will be applied on each cash withdrawal transaction using any CIB debit or prepaid cards on other banks’ ATMs in Egypt.
For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
Kindly call CIB directly at 19666.
Kindly call CIB directly at 19666.
No Fees Apply.
No Fees Apply.
These are special machines that rely on spoken word and voice commands for people who are visually-challenged and cannot see the screen. The machines allow users to insert headphones to listen to the machine.
Some fees apply. Check with our staff or check on the special Forex ATMs machines designed for currency exchange.
50% discount on fees for depositing cheques in Egyptian pounds
No Fees Apply.
The daily withdrawal limit is EGP 30,000.
For all segments, the maximum deposit limit using a debit card is EGP 100,000 per day and EGP 20,000 per day without a card.
For the Prime segment, the maximum deposit limit using a debit card is EGP 150,000 per month and EGP 20,000 per day without a card.
CIB checks will be reflected in the next working day.
EGP 20,000/day
For your protection and security, you cannot reset your PIN code through an ATM. In this case you need to contact CIB at 19666.
Yes, through CIB ATM card-less services:
- Touch the ATM screen to start
- Select “Smart Wallet”
- Select “Deposit”
- Enter your Wallet number and password
- Enter the desired amount you wish to deposit.
Yes, you can through CIB ATMs only. Just follow the following directions:
- 1-Choose “Cardless Services” from the ATM main screen
- 2-Confirm that you’ve read the terms and conditions
- 3-Enter your account number
- 4-Select whether to generate a new OTP or if you have a valid OTP
- 5-Enter your OTP (sent to your registered mobile number)
- 6-Insert your money into the ATM
- 7-Confirm the amount and your account number