Credit cards results
You can request a card replacement through online banking or via the call center. Fees vary
depending on the card type. Please check the following link: https://cib.eg/4z1.
Activation of replacement cards follows the same procedures as a new credit
card.
Yes, the replacement has no impact on the loyalty rewards.
Please call call center on 19666 or visit your nearest CIB branch.
The replacement card should be delivered within 5 working days.
Yes.
In case there is no one to receive the card at the delivery address, the undelivered
cards are returned to the bank. For redelivery, you need to contact the bank’s call
center within a maximum of three months of the failed delivery. After that your
card will be stopped and if you want to redeliver it, you’ll be charged for the new
replacement card.
No, the credit shield monthly charge will replace the regular monthly insurance
fees.
You can request to issue up to four supplementary cards for free. A replacement fee is
applied normally.
For ATMs at branches, you can visit the branch the next day to receive your card back
after showing your valid ID. For off-site ATMs, in case your card is captured in Cairo & Alex
regions. You’ll receive an SMS with the details on the central vault location to receive the
card.
Please visit your nearest CIB branch or call 19666.
You can stop and replace the card via online banking, IVR, or through our call center.