Personal Banking FAQs

No, the card doesn’t come with a preset pin code. You’ll need to set one after activation through the IVR or ATM.

For any new card, you’ll need to follow the steps for activation before setting the PIN code on the ATM.

In case the activation is via SMS, you’ll receive a confirmation message with the activation then you need to visit nearest ATM to set the PIN code.

You can activate your credit card by sending an SMS to 1491 from your registered mobile number. You’ll need to send 02 followed by the last four digits of your card and follow the instructions. Once completing those steps, visit the nearest CIB ATM to set the 4-digit PIN code. Alternatively, you can contact our hotline at 19666 using the registered mobile number and sign into our free IVR service to activate and set a PIN directly.

Yes.

No, after activating the renewal card, it retains the same pin as your current card. You may change it at the nearest ATM or via IVR.

You can call us at 19666 using the registered mobile number and sign into our free IVR service to activate and set a PIN directly.

You can retry up to three times. You can reset the trials using the IVR.

You can contact our hotline at 19666 using the registered mobile number and sign into our free IVR service to set up a PIN directly without the need to look for an ATM.