Personal Banking FAQs

You can update your registered mobile and address either on mobile/internet banking, call center, or a branch if your KYC and ID aren’t expired.

Customers can stop a card through one of the following:

• Call our call center 0219666 which is available 24/7.
• Stop the card through Internet Banking.

After the first statement is issued, you’ll receive a message with the total dues during the statement. You can check for more info through the mobile/internet banking or via the call center at 19666.

You can choose a new PIN by:

• Calling 19666 from your registered phone number
• Phone Banking from your registered phone number
• If you remember your old PIN you can also do it using any CIB ATM

You can activate your credit card through our Phone banking (IVR) service by calling 19666 from your registered number or via SMS and follow the instructions written on the card sticker or via the nearest CIB ATM.

After the statement closure, you’ll receive a message highlighting the due amount. You can check for more info through the mobile/internet banking or via the call center at 19666. Also, five days before the due date, another payment reminder message is sent to notify you of the net amount to pay in the statement.