Credit cards results
You can settle the due amount through any of the following:
- Transfer the required amount through Internet or Mobile Banking
- Transfer the required amount through Phone Banking by calling 19666
- Deposit the required amount through the nearest CIB ATM
- Visit the nearest CIB branch
Customers can change card types by making a request from the CIB call center or your nearest branch.
Yes, through the buy out program. To request a buy out, call 19666 or visit your nearest CIB branch.
If you don't have your own FFN once you apply for CIB EgyptAir credit card we create an FFN.
Yes, the required documents depend on your status either as a salary receiver or
professional. Please visit your nearest CIB branch to inquire about the detailed
requirements.
Depending on employment type, nature and the type of collateral, we have the following programs:
- Against cash collateral (certificates of deposit, savings accounts) in any of CIB branches.
- CIB’s payroll customers program.
- HR letter by the employer stating monthly net income, the date of hiring and title. Or, bank statement if self-employed.
- Program of Professionals: Doctors, Dentists, clinic owners, engineering consultants and legal accountants.
- Program of University Professors.
- Program for existing CIB account holders.
- Apply here
Without clear regular income proof, you can apply but with collateral such as
a certificate of deposit as a guarantee. Please visit your nearest CIB branch to
inquire about the detailed requirements.
Please visit your nearest CIB branch and provide required increase guarantee documents, such as income statement or new amounts in the form of a CD or TD, to assign increase limit request.
If you forgot your PIN, please contact the call center to reset the PIN then visit the
nearest CIB ATM to create the PIN. This can also be done directly through the
IVR.
If you don’t have your own FFN, once you apply for a CIB EgyptAir credit card, the
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
- The service is provided for e-commerce transactions and purchases performed through the Point of Sale (POS) through the merchants.
- The credit cardholder has to request the zero interest installments from the merchant before processing the transaction.
- The minimum transaction amount is determined by the merchant.
- The installment repayment period is determined based on the deal between the Bank and the merchant.
- There is no maximum number of enrollments in the Installment Payment Plan service as long as they are within the card’s credit limit.
- The first installment is due on the month following the month of enrollment.
- The installment is posted as part of the due amount, which is the installment/s plus the minimum amount due out of total non-enrolled balance in the Installment Payment Plan, if any.
- The cardholder should adhere to the monthly installments. If the principal amount of the Installment Plan is settled before maturity date, the service will be automatically canceled.
- This service will not be available if the card is over limit, delinquent, and/or suspended. Active services might be automatically canceled for the same reasons.
- The refunded transactions do not cancel the enrolled transactions in the installment plan. The customer must contact the call center on 19666 to proceed with the cancellation process.
Without clear regular income proof, you can apply but you’ll require a collateral
such as a certificate of deposit as a guarantee. Please visit your nearest CIB
branch to inquire about the detailed requirements.
You can choose a new PIN by:
- Calling 19666 from your registered phone number
- Phone Banking from your registered phone number
- If you remember your old PIN you can also do it using any CIB ATM
You can submit a request to decrease the card limit by visiting the nearest CIB branch.
For the request to be approved, the current dues on the card must be less than the new
decreased limit.
The minimum age for supplementary credit cardholders is 15 years old, subject to holding a
valid national ID. Egyptians can apply via the call center but non-Egyptians need to visit the
nearest CIB branch to request.
You can reapply as soon as you need to. The required documents will depend on
your case either as a salary receiver or professional, etc. Please visit your nearest
CIB branch to inquire about the detailed requirements.
You can stop a lost or stolen card by:
- Calling 19666 and speaking to one of our Call Center agents
- Visiting the nearest CIB branch
- Phone Banking
- Internet banking
For more information, you can also click here
You can activate your credit card through our Phone banking (IVR) service by calling 19666 from your registered number or via SMS and follow the instructions written on the card sticker or via the nearest CIB ATM.
Yes, the bank has a program for professionals. Please visit your nearest
CIB branch to inquire about the detailed required documents. The general
requirements to apply are a valid ID, valid income proof, and a valid commercial
register.
A convenient insurance product that covers total permanent disability, critical illness, risk of death, loss of wallet and personal identification paper, as well as travel insurance. For more information, please call 19666 or visit your nearest CIB branch.
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