Credit cards results
You can subscribe to the credit shield directly through the initial credit card
application or via the call center.
You can contact the call center and request to opt out of the service.
Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.
Please call 19666 to check the card delivery status noting that the card is issued in 1 working day and delivered to the registered address in 8 working days maximum.
You as a primary cardholder can request to close any of your supplementary credit cards
via the call center.
You can settle the due amount through any of the following:
- Transfer the required amount through Internet or Mobile Banking
- Transfer the required amount through Phone Banking by calling 19666
- Deposit the required amount through the nearest CIB ATM
- Visit the nearest CIB branch
If you don't have your own FFN once you apply for CIB EgyptAir credit card we create an FFN.
The SMS will be sent to the supplementary cardholder based on the primary cardholder
request. Otherwise, the SMS will be sent to the primary cardholder.
You can check your BONUS Points and redeem them through:
- CIB BONUS points program website (bonus.cibeg.com)
- CIB Call Center
For more information, click here
Please call the call center at 19666 or visit your nearest CIB branch.
Enrollment in the loyalty program is automatic. There’s no need to opt in.
Please call the call center at 19666 or visit your nearest CIB branch.
The request takes around 5 to 7 working days.
You can report a suspicious transaction at any time via the call center.
You can stop a lost or stolen card by:
- Calling 19666 and speaking to one of our Call Center agents
- Visiting the nearest CIB branch
- Phone Banking
- Internet banking
For more information, you can also click here
You can view the detailed information on the active EPP’s including the remaining
balances, and tenors through the e-statement found in your Internet banking.
The due amount will be the total monthly installment for the active EPP’s.
The noon card offers you the opportunity to waive the annual renewal fees. For
more details, please visit: https://cib.eg/1aee92
Please visit your nearest CIB branch or call 19666.
Depending on the card type. The statement is 30 days, and the grace period is 25
days except for the World card, the grace period is 15 days.
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