Personal Banking FAQs

Depending on employment type, nature and the type of collateral, we have the following programs:

• Against cash collateral (certificates of deposit, savings accounts) in any of CIB branches.
• CIB’s payroll customers program.
• HR letter by the employer stating monthly net income, the date of hiring and title. Or, bank statement if self-employed.
• Program of Professionals: Doctors, Dentists, clinic owners, engineering consultants and legal accountants.
• Program of University Professors.
• Program for existing CIB account holders.
• Apply here

• The service is provided for e-commerce transactions and purchases performed through the Point of Sale (POS) through the merchants.
• The credit cardholder has to request the zero interest installments from the merchant before processing the transaction.
• The minimum transaction amount is determined by the merchant.
• The installment repayment period is determined based on the deal between the Bank and the merchant.
• There is no maximum number of enrollments in the Installment Payment Plan service as long as they are within the card’s credit limit.
• The first installment is due on the month following the month of enrollment.
• The installment is posted as part of the due amount, which is the installment/s plus the minimum amount due out of total non-enrolled balance in the Installment Payment Plan, if any.
• The cardholder should adhere to the monthly installments. If the principal amount of the Installment Plan is settled before maturity date, the service will be automatically canceled.
• This service will not be available if the card is over limit, delinquent, and/or suspended. Active services might be automatically canceled for the same reasons.
• The refunded transactions do not cancel the enrolled transactions in the installment plan. The customer must contact the call center on 19666 to proceed with the cancellation process.

You can choose a new PIN by:

• Calling 19666 from your registered phone number
• Phone Banking from your registered phone number
• If you remember your old PIN you can also do it using any CIB ATM

You can stop a lost or stolen card by:

• Calling 19666 and speaking to one of our Call Center agents
• Visiting the nearest CIB branch
• Phone Banking
• Internet banking

For more information, you can also click here

Customers can stop a card through one of the following:

• Call our call center 0219666 which is available 24/7.
• Stop the card through Internet Banking.

You can settle the due amount through any of the following:

• Transfer the required amount through Internet or Mobile Banking
• Transfer the required amount through Phone Banking by calling 19666
• Deposit the required amount through the nearest CIB ATM
• Visit the nearest CIB branch