Credit cards results
Customers can utilize the cash on phone service in which the customer can
request up to the full card limit to be transferred to the direct debit account and
then repay this balance in an equal payment plan with normal interest rates.
Please check the link for more info about the terms and conditions: https://cib.eg/z3j.
You can update the direct debit account via mobile/internet banking and the request will be
processed within three working days.
You can request to increase your card limit via online banking or a branch and will be
subject to credit policy approval.
You can view the detailed information on the active EPP’s including the remaining
balances, and tenors through the e-statement found in your Internet banking.
You can update your registered mobile and address either on mobile/internet banking, call
center, or a branch if your KYC and ID aren’t expired.
The refund cannot be refunded back to your direct debit account.
Customers can stop a card through one of the following:
- Call our call center 0219666 which is available 24/7.
- Stop the card through Internet Banking.
You can request a card replacement through online banking or via the call center. Fees vary
depending on the card type. Please check the following link: https://cib.eg/4z1.
After the first statement is issued, you’ll receive a message with the total dues
during the statement. You can check for more info through the mobile/internet
banking or via the call center at 19666.
You can choose a new PIN by:
- Calling 19666 from your registered phone number
- Phone Banking from your registered phone number
- If you remember your old PIN you can also do it using any CIB ATM
You can activate your credit card through our Phone banking (IVR) service by calling 19666 from your registered number or via SMS and follow the instructions written on the card sticker or via the nearest CIB ATM.
After the statement closure, you’ll receive a message highlighting the due amount.
You can check for more info through the mobile/internet banking or via the call
center at 19666. Also, five days before the due date, another payment reminder
message is sent to notify you of the net amount to pay in the statement.
Yes, the bank offers overseas delivery for a charge of $30 and the turnaround time
for delivery is 7 to 10 working days. You can request It from the call center.
Cash transactions including (cash on phone & balance transfers) are excluded.
Also, any governmental transactions, smart wallet transactions , bill payments on
an ATM are not qualified to earn a loyalty reward.
Yes.
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