Personal Banking FAQs

After the first statement is issued, you’ll receive a message with the total dues during the statement. You can check for more info through the mobile/internet banking or via the call center at 19666.

Customers can find their card dues via CIB call center, Phone Banking, Online Banking or the nearest CIB branch, noting that all customers receive a monthly SMS with the amount due before the due date.

You can update the direct debit account via mobile/internet banking and the request will be processed within three working days.