Credit cards results
You can activate your credit card by sending an SMS to 1491 from your registered mobile number. You’ll need to send 02 followed by the last four digits of your card and follow the instructions. Once completing those steps, visit the nearest CIB ATM to set the 4-digit PIN code. Alternatively, you can contact our hotline at 19666 using the registered mobile number and sign into our free IVR service to activate and set a PIN directly.
Please call the call center at 19666 or visit your nearest CIB branch.
This means that there is suspicious fraud activity on your card and the card is
temporarily stopped. You must contact the call center to confirm the activity to
reopen the card again if it is a genuine transaction done from your end.
The active EPP must be canceled first before changing the card type.
Please call the call center at 19666 or visit your nearest CIB branch.
It will be delivered at the delivery place and the receiver must provide a valid ID
and sign upon receiving the card.
No, the card doesn’t come with a preset pin code. You’ll need to set one after
activation through the IVR or ATM.
You can stop and replace the card via online banking, IVR, or through our call center.
If the upgrade is done within the same card network (MasterCard to MasterCard)
you can redeem the earned points as e-vouchers only after you make one retail
transaction. Otherwise, the points will be canceled.
You can apply for credit card closure at any time during the statement if you’ve paid the
current dues on the card. The exception to waiting after the statement closure is if you
withdrew cash during the statement or you’ve paid after the due date.
No, the card must be delivered to your registered delivery address.
The noon card offers you the opportunity to waive the annual renewal fees. For
more details, please visit: https://cib.eg/1aee92
Yes, you can check the full card benefits from the following link https://cib.eg/1aee92.
If you don't have your own FFN once you apply for CIB EgyptAir credit card we create an FFN.
Please visit your nearest CIB branch and provide required increase guarantee documents, such as income statement or new amounts in the form of a CD or TD, to assign increase limit request.
Interest on cash withdrawal is calculated daily from the day of the transaction, with rates starting from 2.59% to 2.99%, depending on the card type.
There are three types of recurring fees on the card: a flat insurance fee charged
every month, a stamp duty fee, which is 0.05% of the highest due amount in the
last three months charged every quarter, and the card annual fee which is applied
every year in the next month after the card issuance anniversary. Other fees can
be applied upon certain events. You can check the full list of updated charges
here: https://cib.eg/4z1.
The primary cardholder can change the mobile number registered on the supplementary
card unless the supplementary cardholder is already a primary credit cardholder. In this
case, the supplementary cardholder needs to contact the call center to change the mobile
number on his primary credit card and this change will reflect automatically across the
system on all his cards.
Yes, as a primary cardholder, you can adjust the spending limit for the supplementary card
at any time through our call center.
For any new card, you’ll need to follow the steps for activation before setting the
PIN code on the ATM.
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