Credit cards results
Please visit your nearest CIB branch and provide required increase guarantee documents, such as income statement or new amounts in the form of a CD or TD, to assign increase limit request.
If you don’t have your own FFN, once you apply for a CIB EgyptAir credit card, the
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
bank will create an FFN upon issuance of miles cards (Titanium or Platinum Egypt
Air cards).
Without clear regular income proof, you can apply but you’ll require a collateral
such as a certificate of deposit as a guarantee. Please visit your nearest CIB
branch to inquire about the detailed requirements.
You can choose a new PIN by:
- Calling 19666 from your registered phone number
- Phone Banking from your registered phone number
- If you remember your old PIN you can also do it using any CIB ATM
You can submit a request to decrease the card limit by visiting the nearest CIB branch.
For the request to be approved, the current dues on the card must be less than the new
decreased limit.
You can reapply as soon as you need to. The required documents will depend on
your case either as a salary receiver or professional, etc. Please visit your nearest
CIB branch to inquire about the detailed requirements.
You can stop a lost or stolen card by:
- Calling 19666 and speaking to one of our Call Center agents
- Visiting the nearest CIB branch
- Phone Banking
- Internet banking
For more information, you can also click here
Yes, the bank has a program for professionals. Please visit your nearest
CIB branch to inquire about the detailed required documents. The general
requirements to apply are a valid ID, valid income proof, and a valid commercial
register.
If you’re not available at the delivery address and there is no one to receive the
card at the delivery address, the card will be returned to the bank, and you’ll need
to contact the call center for redelivery within three months of the failed delivery.
You can review and update the mobile number assigned to receive the OTP message via
the call center.
Yes, the bank has a program specifically for professionals. Please visit your
nearest CIB branch to inquire about the detailed required documents. The generic
requirements to apply are a valid ID and valid income proof, a valid syndicate ID,
and a clinic/pharmacy license.
If you encounter an error during activation, please retry again and ensure that your
mobile isn’t restricted from sending messages. If the problem persists, please
follow the instructions for activation through the IVR service.
For any delivery concerns, please contact the bank’s call center for an
investigation with the courier and to initiate an official complaint.
You need to contact the call center to open an investigation with the card network.
You can update the direct debit account via mobile/internet banking and the request will be
processed within three working days.
Contact the call center to open an investigation with the merchant.
For card limits, please click here.
You need to confirm your identity by showing your valid ID.
You can activate your credit card by sending an SMS to 1491 from your registered mobile number. You’ll need to send 02 followed by the last four digits of your card and follow the instructions. Once completing those steps, visit the nearest CIB ATM to set the 4-digit PIN code. Alternatively, you can contact our hotline at 19666 using the registered mobile number and sign into our free IVR service to activate and set a PIN directly.
This means that there is suspicious fraud activity on your card and the card is
temporarily stopped. You must contact the call center to confirm the activity to
reopen the card again if it is a genuine transaction done from your end.
Displaying 41-60 of 96 results