Credit cards results
No, the card must be delivered to your registered delivery address.
You can request a stamped physical statement for your credit card at your nearest branch.
Yes, you’ll receive a confirmation message showing the credit limit once the card
is approved.
You can set a spending limit for each supplementary card that is renewed monthly with
a minimum of EGP500 via the call center. The set limits are renewed by each statement
automatically.
Yes, as a primary cardholder, you can adjust the spending limit for the supplementary card
at any time through our call center.
You as a primary cardholder can request to close any of your supplementary credit cards
via the call center.
For any new card, you’ll need to follow the steps for activation before setting the
PIN code on the ATM.
After activating the renewal card, the current card will become inactive.
You can issue a supplementary credit card for your relatives up to the second degree for
parents, siblings, grandparents, and children.
If the card didn’t get delivered within the expected time, please contact the bank’s
call center for an investigation with the courier.
For ATMs at branches, you can visit the branch the next day to receive your card back
after showing your valid ID. For off-site ATMs, in case your card is captured in Cairo & Alex
regions. You’ll receive an SMS with the details on the central vault location to receive the
card.
There are three types of recurring fees on the card: a flat insurance fee charged
every month, a stamp duty fee, which is 0.05% of the highest due amount in the
last three months charged every quarter, and the card annual fee which is applied
every year in the next month after the card issuance anniversary. Other fees can
be applied upon certain events. You can check the full list of updated charges
here: https://cib.eg/4z1.
The cards are delivered inactive, and the customer must follow the activation
steps either through SMS or via IVR.
You’ll be charged 0.8% of the due amount in your statement. With minimum EGP8
if customer is enrolled in Credit shield or 0.65% with minimum EGP487.5 in case
customer is enrolled in Credit shield plus. You can check more details on the
program and the recurring fees applied here: https://cib.eg/524f10.
No, the credit shield monthly charge will replace the regular monthly insurance
fees.
Yes, you can hold multiple cards of different products except if you hold the
cashback card as your first card.
Customers can utilize the cash on phone service in which the customer can
request up to the full card limit to be transferred to the direct debit account and
then repay this balance in an equal payment plan with normal interest rates.
Please check the link for more info about the terms and conditions: https://cib.eg/z3j.
The supplementary card has the same privileges and loyalty points of the primary card.
It’s the frequent flyer number that you use to collect miles when you travel on Star Alliance flights.
The renewal card should be delivered before the end of the expiry month of your
current card.
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