Personal Banking FAQs

You can call us at 19666 using the registered mobile number and sign into our free IVR service to activate and set a PIN directly.

Please call the call center at 19666 or visit your nearest CIB branch.

If you don’t hear back, kindly contact the call center 19666 and they’ll check and inform you of the status of your application.

You can retry up to three times. You can reset the trials using the IVR.

You can contact our hotline at 19666 using the registered mobile number and sign into our free IVR service to set up a PIN directly without the need to look for an ATM.

Yes, you’ll receive a confirmation message showing the credit limit once the card is approved.

You can’t request during the application process. However, once your card is approved and issued, you can request up to four supplementary cards.

For ATMs at branches, you can visit the branch the next day to receive your card back after showing your valid ID. For off-site ATMs, in case your card is captured in Cairo & Alex regions. You’ll receive an SMS with the details on the central vault location to receive the card.

You need to confirm your identity by showing your valid ID.