Credit cards results
You can contact the call center or visit our nearest branch.
You can update your registered mobile and address either on mobile/internet banking, call
center, or a branch if your KYC and ID aren’t expired.
If the card didn’t get delivered within the expected time, please contact the bank’s
call center for an investigation with the courier.
The eligibility for the fee waiver is determined by the bank policy and the refund
could be 50% or 100% of the issuance fees except for World, World Elite, and
EgyptAir cards. To get the refund, you need to activate your credit card within the
first three months of issuance then the refund will be processed on the following
month from activation. The refund is for the issuance fees only.
Customers can stop a card through one of the following:
- Call our call center 0219666 which is available 24/7.
- Stop the card through Internet Banking.
If your dues are in installments, the minimum amount to pay is the amount of the
monthly installment plus any bank charge added.
If there is any discrepancy, please contact the call center for clarification and
investigation with the merchant via a complaint.
For related inquiries, please contact the call center at 19666.
The overpayment may lead to the early settlement of your installment plans which
could incur early cancellation fees of 5% if installment plan with interest.
Yes, you can apply through the following link https://cib.eg/jm9
Yes, you can check the full card benefits from the following link https://cib.eg/1aee92.
You can request a card replacement through online banking or via the call center. Fees vary
depending on the card type. Please check the following link: https://cib.eg/4z1.
A foreign exchange markup fee will still apply because the merchant is located
outside Egypt. Please find more details on the exchange rate charged according
to each card type from the following link: https://cib.eg/4z1.
You can read the terms and conditions from the following link: https://cib.eg/z3j.
You can read the terms and conditions from the following link: https://cib.eg/1bx.
Customers can utilize the cash on phone service in which the customer can
request up to the full card limit to be transferred to the direct debit account and
then repay this balance in an equal payment plan with normal interest rates.
Please check the link for more info about the terms and conditions: https://cib.eg/z3j.
A late charge fee will be applied in addition to the interest on the total due
amount in the statement. Please check the following link to know the fees applied
depending on your card type: https://cib.eg/4z1.
No, some cards earn BONUS points, some earn cashback, and others earn miles.
Please check the following link to compare the different card products: https://cib.eg/e68.
The welcome sign-up reward applies for all cards except for the Cashback, World,
and World Elite cards. To check the card’s eligibility for welcome sign-up rewards,
please check the following link https://cib.eg/e68.
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