Personal Banking FAQs

You can choose a new PIN by:

• Calling 19666 from your registered phone number
• Phone Banking from your registered phone number
• If you remember your old PIN you can also do it using any CIB ATM

• The service is provided for e-commerce transactions and purchases performed through the Point of Sale (POS) through the merchants.
• The credit cardholder has to request the zero interest installments from the merchant before processing the transaction.
• The minimum transaction amount is determined by the merchant.
• The installment repayment period is determined based on the deal between the Bank and the merchant.
• There is no maximum number of enrollments in the Installment Payment Plan service as long as they are within the card’s credit limit.
• The first installment is due on the month following the month of enrollment.
• The installment is posted as part of the due amount, which is the installment/s plus the minimum amount due out of total non-enrolled balance in the Installment Payment Plan, if any.
• The cardholder should adhere to the monthly installments. If the principal amount of the Installment Plan is settled before maturity date, the service will be automatically canceled.
• This service will not be available if the card is over limit, delinquent, and/or suspended. Active services might be automatically canceled for the same reasons.
• The refunded transactions do not cancel the enrolled transactions in the installment plan. The customer must contact the call center on 19666 to proceed with the cancellation process.