Credit cards results
You can request to change your card through the call center or branch. The request will be
processed within 3 to 5 working days.
You can request to change your billing cycle for any card product through the call center or
branch except cashback, World, World Elite, and EgyptAir cards. Here the active EPPs will
be cancelled and the new card fees will be imposed. The request will be processed within 3
to 5 working days.
This depends on the responsible party that receives employees bank cards at
your workplace. In most cases, the HR department receives them on behalf of
employees.
You can request a card replacement through online banking or via the call center. Fees vary
depending on the card type. Please check the following link: https://cib.eg/4z1.
This means that there is suspicious fraud activity on your card and the card is
temporarily stopped. You must contact the call center to confirm the activity to
reopen the card again if it is a genuine transaction done from your end.
The active EPP must be canceled first before changing the card type.
Yes, the bank has a program specifically for professionals. Please visit your
nearest CIB branch to inquire about the detailed required documents. The generic
requirements to apply are a valid ID and valid income proof, a valid syndicate ID,
and a clinic/pharmacy license.
Yes, the required documents depend on your status either as a salary receiver or
professional. Please visit your nearest CIB branch to inquire about the detailed
requirements.
No, the card doesn’t come with a preset pin code. You’ll need to set one after
activation through the IVR or ATM.
If the upgrade is done within the same card network (MasterCard to MasterCard)
you can redeem the earned points as e-vouchers only after you make one retail
transaction. Otherwise, the points will be canceled.
You can check your BONUS Points and redeem them through:
- CIB BONUS points program website (bonus.cibeg.com)
- CIB Call Center
For more information, click here
CIB is offering various installment programs that fit all customers’ needs:
Single Transaction
Cash on Phone
Balance Transfer
Installments at merchants
0% Installments
You can stop and replace the card via online banking, IVR, or through our call center.
The noon card offers you the opportunity to waive the annual renewal fees. For
more details, please visit: https://cib.eg/1aee92
Yes, you can check the full card benefits from the following link https://cib.eg/1aee92.
Yes, payments from other banks can be made through ACH or directly from
Instapay.
You can’t select a specific billing date within the application as it depends on the
approval time.
You can check the following link: https://cib.eg/4z1
The primary cardholder only can activate his supplementary cards using the
standard activation channels using his registered mobile number.
If delivered to an incorrect delivery address, please contact the call center for an
official investigation with the courier to arrange a new delivery.
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