Credit cards results
If you withdraw cash, a cash advance fee will be applied and the cash interest will
be calculated from day one and will be posted at the end of each statement till
you settle the cash dues.
All credit cards are eligible to access the lounges except gold, white, and e-com
cards. You can download the MasterCard Travel Pass & Lounge Key application
from Visa to know the available lounges.
Without clear regular income proof, you can apply but with collateral such as
a certificate of deposit as a guarantee. Please visit your nearest CIB branch to
inquire about the detailed requirements.
For any delivery concerns, please contact the bank’s call center for an
investigation with the courier and to initiate an official complaint.
You can update the direct debit account via mobile/internet banking and the request will be
processed within three working days.
The minimum age for supplementary credit cardholders is 15 years old, subject to holding a
valid national ID. Egyptians can apply via the call center but non-Egyptians need to visit the
nearest CIB branch to request.
You can call us at 19666 using the registered mobile number and sign into our
free IVR service to activate and set a PIN directly.
You need to confirm your identity by showing your valid ID.
Yes, in very exceptional cases. Individuals with power of attorney or those who
are deaf or have disabilities that prevent them from using the standard activation
channels (SMS & IVR) may request to activate the card through the branch.
In case there is no one to receive the card at the delivery address, the undelivered
cards are returned to the bank. For redelivery, you need to contact the bank’s call
center within a maximum of three months of the failed delivery. After that your
card will be stopped and if you want to redeliver it, you’ll be charged for the new
replacement card.
Without clear regular income proof, you can apply but you’ll require a collateral
such as a certificate of deposit as a guarantee. Please visit your nearest CIB
branch to inquire about the detailed requirements.
You can update your registered mobile and address either on mobile/internet banking, call
center, or a branch if your KYC and ID aren’t expired.
If you don’t hear back, kindly contact the call center 19666 and they’ll check and
inform you of the status of your application.
Renewal cards must be also activated using the standard activation channels
(SMS & IVR).
You can contact our hotline at 19666 using the registered mobile number and sign
into our free IVR service to set up a PIN directly without the need to look for an
ATM.
Yes, the bank has a program for non-salary transfer customers.
Please visit your nearest CIB branch to inquire about the detailed required
documents. The general requirements to apply are a valid ID, valid income proof.
You can contact the call center and request to opt out of the service.
You can request a clearance after 45 days of post-card closure.
If you’re not available at the delivery address and there is no one to receive the
card at the delivery address, the card will be returned to the bank, and you’ll need
to contact the call center for redelivery within three months of the failed delivery.
You need to contact the call center to open an investigation with the card network.
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