Personal Banking FAQs

General required documents:

• Copy of a valid national identification card
• Recent telephone, electricity or gas utility bill (maximum three months old)
• Required documents for income proof:
  • In case of salary transfer, no additional documents are required
  • In case of non-salary transfer:
    • Recent HR letter or
    • Three salary slips or
    • Bank statement from the last 6 months
  • In case of self employment:
    • Last six months account statement (personal or corporate)
    • Original commercial register or its equivalent

Other documents might be requested on a case by case basis.

• Copy of a valid national identification card
• Income proof:
  • In case of salary transfer, a recent HR letter.
  • In case of non-salary transfer:
    • a recent HR Letter or three salary slips.
    • Bank statement for the last three months or the last three salary slips.
  • In Case of self employed and professionals:
    • Bank account statement (personal or corporate) for the last six months.
    • Original valid commercial register.

Additional documents might be required. For more information, click here.

In case the unit is located in New Urban Communities:

• A copy of the building permit
• A copy of the land receipt record
• A copy of the land allocating record
• The primary contract for the land
• A proof of full payment of the land price.

In case the unit is located in old market:

• A copy of the building permit & a copy of the land’s contract which is registered at the Real Estate registration office.
• Or a copy of the unit’s contract, registered at the Real Estate registration office.

Additional documents might be required. For more information, click here.

• Copy of a valid national identification card
• Revolving overdraft application

Additional documents might be requested. For more information, click here.

You will get the loan after completing and accepting all the required documents, followed by the final approval then cash disbursement into your account. You can apply through the following channels:

• Apply online here
• Fill in an application at any of our CIB branches
• Contact the Call Center through which your request will be directed to one of our representatives to contact you on your preferred mobile within the next 24 hours

In order to apply for the low-income CBE Mortgage initiative, please follow the steps below:

1. Interested citizens may buy the "Terms and Conditions" copybook and apply from any post office.
2. The Mortgage Finance Fund (MFF) reviews submitted documents and directs the accepted applicants via SMS to any of the bank's members in the initiative.

Accepted customers will be contacted and informed with the details and documents required by the Bank’s Relationship Managers.