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No, you can pay your bills through ATM and Smart Wallet.

The application is available on the App Store for Apple devices and on Google Play for Android devices. Please search for the CIB Mobile Banking application in your store and download it.

For iPhone®:

  1. Navigate to the App Store
  2. Search for "CIB Mobile Banking"
  3. Select "Install" to download the application

For Android™:

  1. Navigate to the Google Play Store
  2. Search for "CIB Mobile Banking"
  3. Select "Install" to download the application

Transfers in Egyptian Pound inside CIB (No fees)

Transfers in Egyptian Pound outside CIB inside Egypt (Fees are waived):

  • Commission:0.2% minimum EGP 40 - maximum EGP 350

Transfers in a foreign currency:

  • Commission: 0.3% from the amount with a minimum of USD 20 - maximum USD 150
  • Swift Charges: Equivalent to USD 10 through Online Banking.
  • The charges are equivalent to USD 20 if executed through CIB branches
  • Beneficiary Bank Fees: Based on the beneficiary bank's fees and charges. The USD equivalent is calculated upon execution and is based on CIB’s daily currency free market rate

If the transfer is conducted through IPN to one of the banks participating in the Instant Payment Network, the commission will be 0.2% with a minimum of EGP 10 and a maximum of EGP 50 (Fees are waived)

Meeza wallet transfers through Internet or Mobile banking is free of charge

There are no fees to use the CIB Mobile Banking service. Data charges from your mobile service provider may apply. CIB is not responsible for these charges.
There are no fees to use the CIB Mobile Banking service. Data charges from your mobile service provider may apply. CIB is not responsible for these charges.
Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.
Yes, your personal information is safe with CIB Mobile Banking, which offers extensive security features to ensure that you can conduct your banking transactions in a safe and private online environment. The highest industry standards of security are applied to both Internet Banking and Mobile Banking.

CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:

  • Camera (rear-facing)
  • GPS
  • Apple® iPhone® iOS 9.0 and higher
  • Android TM-powered mobile devices with platform 6.0.0 and higher.

CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:

  • Camera (rear-facing)
  • GPS
  • Apple® iPhone® iOS 9.0 and higher
  • Android TM-powered mobile devices with platform 6.0.0 and higher.
Account information accessed by Mobile Banking and Internet Banking are protected the same way: our authentication process includes your Mobile Banking username, password, and a 6-digit OTP in case of external transfers. For additional protection, we recommend locking your mobile device when not in use.
If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your online banking username and password. However, for safety precautions, you should contact CIB as soon as possible by calling 19666.
  • Transfer to Own Account (Same & Cross)
  • Transfer to Other CIB (Same & Cross)
  • Transfer Outside CIB
  • Credit Card Settlement
  • Transfer to Own Account (Same & Cross)
  • Transfer to Other CIB (Same & Cross)
  • Transfer Outside CIB
  • Credit Card Settlement
The Higher Authentication access with OTP allows you to transfer funds outside your relation to other CIB clients or any worldwide accounts outside CIB.
Yes. You can transfer money between your accounts, other CIB accounts/credit cards on your beneficiary list, as well as other institutions outside the CIB.
Please contact CIB Call Center operating 24/7 on 19666 or visit the nearest CIB branch to have your mobile number updated on the banking system.

To activate your CIB OTP Token, follow the below steps:

  1. Download the CIB OTP Token from your device store.
  2. Log into your Internet or Mobile Banking and select ""Activate OTP Token"" from the requests menu.
  3. Select ""CIB OTP Token Activation Request"".
  4. Review and confirm your mobile number to receive activation link via SMS.
  5. Click on the activation link to populate the data in the CIB OTP Token app.
  6. Enter the verification code generated from the OTP app in the Internet or Mobile Banking then click ""Submit"".

Click here for a step by step video tutorial on how to activate your OTP Token.

CIB does not store any account details on your mobile device.
CIB does not store any account details on your mobile device.
No, you can pay tuition fees through CIB ATMs. For more info, click here.
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Chat with 'Zaki' our digital assistant to guide you through our products and services, or reach out on social media.

On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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