Personal Banking FAQs

To activate your CIB OTP Token, follow the below steps:

1. Download the CIB OTP Token from your device store.
2. Log into your Internet or Mobile Banking and select ""Activate OTP Token"" from the requests menu.
3. Select ""CIB OTP Token Activation Request"".
4. Review and confirm your mobile number to receive activation link via SMS.
5. Click on the activation link to populate the data in the CIB OTP Token app.
6. Enter the verification code generated from the OTP app in the Internet or Mobile Banking then click ""Submit"".

Click here for a step by step video tutorial on how to activate your OTP Token.

To activate your CIB OTP Token, follow the below steps:

1. Download the CIB OTP Token from your device store.
2. Log into your Internet or Mobile Banking and select ""Activate OTP Token"" from the requests menu.
3. Select ""CIB OTP Token Activation Request"".
4. Review and confirm your mobile number to receive activation link via SMS.
5. Click on the activation link to populate the data in the CIB OTP Token app.
6. Enter the verification code generated from the OTP app in the Internet or Mobile Banking then click ""Submit"".

Click here for a step by step video tutorial on how to activate your OTP Token.

• Log into your Internet or Mobile Banking account
• Go to “Requests”
• For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”

           For Internet Banking: Select “Dispute Credit Card Transaction”

• Fill out the dispute form on your chosen credit card and mention the reason for dispute

• Log into your Internet or Mobile Banking account
• Go to “Requests”
• For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”

           For Internet Banking: Select “Dispute Credit Card Transaction”

• Fill out the dispute form on your chosen credit card and mention the reason for dispute

You can simply nickname your account from the Internet Banking Home Page:

1. Click on the account you want to nickname
2. Click on “View More” then on the “Account Details” tab
3. Click on “Edit” next to the account name and change it to the desired name.

You can simply nickname your account from the Internet Banking Home Page:

1. Click on the account you want to nickname
2. Click on “View More” then on the “Account Details” tab
3. Click on “Edit” next to the account name and change it to the desired name.

From the Internet Banking Home Page:

1. Go to “Requests”
2. Click on “Add Related Accounts”
3. Fill in the form with your related account customer name, the related account number, relation type and your comments if any.

You can issue a chequebook through one of the following channels*:

• Branch network
• ATMs
• Phone Banking

Internet Banking and Mobile Banking through the steps below:

1. Go to “Requests”
2. For Mobile Banking: Select “Other Requests” then “Request New Chequebook” For Internet Banking: Select “Request New Chequebook”
3. Choose the branch you want it to be delivered to
4. Fill out the form to complete your request

*To issue chequebooks, the account balance should be EGP 25,000. starting 22^nd of June,2023

1. From Internet Banking Home Page
2. “Money transfers”
3. “Charity Payments”.

You can issue a chequebook through one of the following channels*:

• Branch network
• ATMs
• Phone Banking

Internet Banking and Mobile Banking through the steps below:

1. Go to “Requests”
2. For Mobile Banking: Select “Other Requests” then “Request New Chequebook” For Internet Banking: Select “Request New Chequebook”
3. Choose the branch you want it to be delivered to
4. Fill out the form to complete your request

*To issue chequebooks, the account balance should be EGP 25,000. starting 22^nd of June,2023

From the Internet Banking Home Page:

1. Go to “Requests”
2. Click on “Add Related Accounts”
3. Fill in the form with your related account customer name, the related account number, relation type and your comments if any.

1. From Internet Banking Home Page
2. “Money transfers”
3. “Charity Payments”.

From the Internet Banking Home Page:

1. Click on “Historical Statements” in the main menu
2. Go to “Account Statements”
3. “Choose your desired account”.