Personal Banking FAQs

1. From the Internet Banking Home Page
2. “Money transfers”
3. “Transfer between your accounts”
4. Select your source and destination accounts and click on “Next”
5. Revise the payment details then click on “Transfer”.

1. From the Internet Banking Home Page
2. “Money transfers”
3. “Transfer between your accounts”
4. Select your source and destination accounts and click on “Next”
5. Revise the payment details then click on “Transfer”.

1. Click on “Transfers” in the menu
2. Choose “Transfer to your Accounts”
3. Choose the source and destination accounts,
4. Enter the desired amount,
5. Click “Transfer”.

1. From Internet Banking Home Page
2. Go to “Requests”
3. Click on Change limit on supplementary credit card
4. Fill in the form with your new limit.

1. Click on “Transfers” in the main menu
2. Choose “Payments to Others”
3. Choose the beneficiary you want to transfer to, edit any details needed,
4. Enter your 6-digit OTP,
5. Click ”Pay”.

1. Click on “Transfers” in the main menu
2. Choose “Payments to Others”
3. Choose the beneficiary you want to transfer to, edit any details needed,
4. Enter your 6-digit OTP,
5. Click ”Pay”.

In order to perform a third party transfer outside your own accounts, you have to set up your third party payment beneficiary first. This can be done through the following:

1. From the Internet Banking home page
2. Select “Money transfers”
3. "Payments to Others”
4. Click on “Add New” and set up your beneficiary
5. From the Internet Banking home page
6. Click “Edit” in the quick pay widget
7. It will direct you to the Payments to others page
8. Click on “Add New” and set up your beneficiary

You will also need a One Time Password (OTP) generated from either hard token or soft token to authenticate your third party payments.

In order to perform a third party transfer outside your own accounts, you have to set up your third party payment beneficiary first. This can be done through the following:

1. From the Internet Banking home page
2. Select “Money transfers”
3. "Payments to Others”
4. Click on “Add New” and set up your beneficiary
5. From the Internet Banking home page
6. Click “Edit” in the quick pay widget
7. It will direct you to the Payments to others page
8. Click on “Add New” and set up your beneficiary

You will also need a One Time Password (OTP) generated from either hard token or soft token to authenticate your third party payments.

• Transfer to Own Account (Same & Cross)
• Transfer to Other CIB (Same & Cross)
• Transfer Outside CIB
• Credit Card Settlement

• Transfer to Own Account (Same & Cross)
• Transfer to Other CIB (Same & Cross)
• Transfer Outside CIB
• Credit Card Settlement

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000