Personal Banking FAQs

Public Section, no login required:

• Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
• View the bank's social media links
• Contact CIB through e-mail or the call center
• View foreign exchange rates and the currency rate converter
• View Mobile Banking’s terms and conditions and FAQs.

Features requiring login:

• Account Details
• View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
• You can check your statement history through Internet Banking
• Transfers between your own accounts
• Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
• Settle your credit cards
• Settle other CIB credit cards (OTP Higher Authentication is required)
• Charity payment (OTP Higher Authentication is required)
• Bank Requests
• Request new chequebooks
• Deactivate lost/stolen credit cards
• Dispute credit card transactions
• Change supplementary card limits
• Inquiries, suggestions and complaints
• Update contact information
• Token Activation

The application is available on the App Store for Apple devices and on Google Play for Android devices. Please search for the CIB Mobile Banking application in your store and download it.

For iPhone®:

1. Navigate to the App Store
2. Search for "CIB Mobile Banking"
3. Select "Install" to download the application

For Android™:

1. Navigate to the Google Play Store
2. Search for "CIB Mobile Banking"
3. Select "Install" to download the application

• You only need to have an active debit or credit card on an active Saving/Current Account or an active credit card
• An active debit card means it has been used at least once through a CIB ATM
• An active credit card means than it has been activated through CIB Call Center
• You need to have your debit/credit card PIN code
• You have to sign the e-service agreement at the nearest branch.

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Activate username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Activate username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

1. Go to CIB Internet Banking page https://ebanking.cibeg.com
2. Click on “Forgot / Reset Password”
3. Fill in the following fields:

• Username: Input your CIB Internet Banking Username
• Password: Choose a new password
• Password Confirmation: Enter your password again to make sure it is input correctly
• Card Number: Input the 16 digits of your active debit/credit card without any spaces
• Card PIN: Input the PIN code of your Debit/credit card

Click on “Reset”.

1. Go to CIB Internet Banking page https://ebanking.cibeg.com
2. Click on “Forgot / Reset Password”
3. Fill in the following fields:

• Username: Input your CIB Internet Banking Username
• Password: Choose a new password
• Password Confirmation: Enter your password again to make sure it is input correctly
• Card Number: Input the 16 digits of your active debit/credit card without any spaces
• Card PIN: Input the PIN code of your Debit/credit card

Click on “Reset”.

1. Sign in to CIB Internet Banking
2. Go to “Password Settings” under the “Settings” tab
3. Click on “Change password” and fill in the following fields:

• Old password
• New password
• New password confirmation

4. Click “Confirm” You can also reset your password without logging in by following the steps illustrated in the previous question.

1. Sign in to CIB Internet Banking
2. Go to “Password Settings” under the “Settings” tab
3. Click on “Change password” and fill in the following fields:

• Old password
• New password
• New password confirmation

4. Click “Confirm” You can also reset your password without logging in by following the steps illustrated in the previous question.