Personal Banking FAQs

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

1.         Log into your Internet or Mobile Banking account

2.         Click the “Requests” tab

3.         Select “Manage Smart Wallet”

4.         Choose “Amend an existing Wallet” from application type

5.         Select the desired amendment (Add a card/remove a card/replace a card)

6.         Enter wallet mobile number

7.         Choose the amendment type

8.         Enter your National ID

9.         Choose CIB card type

10.   Enter CIB card number, expiration date, and name on card

11.   Click “Submit”

12.   Click “Confirm” once the confirmation message appears

 

Note: You can only link up to two of your CIB cards to your CIB Smart Wallet.

1. Log into your Internet or Mobile Banking account
2. Click on the “Requests” tab
3. Select “Manage Smart Wallet”
4. Choose “Open a CIB Wallet” from application type
5. Enter your mobile number
6. Enter your National ID
7. Enter your National ID expiration date
8. Choose CIB card type
9. Enter CIB card number, expiration date, and name on card
10. Click “Submit”
11. Click “Confirm” once the confirmation message appears
12. You will receive an SMS that contains a download link and an activation code
13. Download the CIB Smart Wallet app from either Apple, Google Play or Huawei AppGallery stores
14. Enter your registered mobile number, read and accept the terms and conditions, then enter the activation code that was sent to you via SMS
15. Create your six-digit password

 

Your Smart Wallet is now activated and ready for transactions.

 

 

 

What are the Smart Wallet registration requirements?

• A valid mobile number. (Registered with the applicant’s national ID).
• A valid national ID card.

 

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The daily limits for all transaction types are as follows (or its equivalent in FCY):

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The daily limits for all transaction types are as follows (or its equivalent in FCY):

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The daily limits for all transaction types are as follows (or its equivalent in FCY):

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The daily limits for all transaction types are as follows (or its equivalent in FCY):

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

To follow up on the status of your submitted requests*:

1. Log into your Internet Banking account
2. Go to the “Requests” tab.
3. Choose “Requests History” to see a list of all your submitted requests within the last 90 days which are marked under 3 categories as pending at the Bank side or approved or rejected.

*(This service is available on Internet Banking only and not available at the Mobile Banking Application)

Yes:

1. Click on the account you wish to monitor,
2. Click on the round orange button
3. Choose “Account Statistics” to view graphs of your account balance, income vs. spending and a seven-day summary graph of your spending. Also remember that you can label your transactions by clicking on any transaction within the account activity and labeling it to your preference.