Personal Banking FAQs

• Password has to be 8 to 12 characters in length
• Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
• Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
• You cannot use Arabic letters in the password
• Username cannot be part of the password

We currently have a basic Personal Financial Management (PFM) implemented that allows you to categorize your transactions. Click on the desired account on the home page –> click “View more” --> go to “My Money” tab. You can find a weekly and monthly summary graph displaying the debit and credit transactions related to your account. These transactions are categorized according to their labels (if you already labeled the transactions, they will all be displayed as “uncategorized”). You can also view a monthly pie chart categorizing all transactions according to their label and displaying the percentage of each transaction type with respect to the total transactions. In addition, you can track your account's daily balance.

• Transfer to Own Account (Same & Cross)
• Transfer to Other CIB (Same & Cross)
• Transfer Outside CIB
• Credit Card Settlement

• You may add/delete/modify any of your beneficiaries’ details through the payments to others page
• You can add a new beneficiary from the "Add New" button at the top of the page
• You can edit a beneficiary by clicking on the beneficiary then the "Edit" button
• You can delete a beneficiary by simply clicking on "Delete".

It is a calendar view for all transactions that took place in the past, present and other transactions that are configured to take place in the future such as forward or recurring transactions for a specific account or for all your accounts.

It is a calendar view for all transactions that took place in the past, present and other transactions that are configured to take place in the future such as forward or recurring transactions for a specific account or for all your accounts.

The Higher Authentication access with OTP allows you to transfer funds outside your relation to other CIB clients or any worldwide accounts outside CIB.

The Higher Authentication access with OTP allows you to transfer funds outside your relation to other CIB clients or any worldwide accounts outside CIB.

• In this case, the transaction would not be executed. Therefore, please make sure that the transaction required balance is available. • It is also advised to check your account regularly in order to ensure that such transactions are executed.

• In this case, the transaction would not be executed. Therefore, please make sure that the transaction required balance is available. • It is also advised to check your account regularly in order to ensure that such transactions are executed.

Forward Dated and Recurring Transactions will be executed based on the set rate at the transaction execution time.

Forward Dated and Recurring Transactions will be executed based on the set rate at the transaction execution time.

Forward Dated Transactions give you the ability to set a future transaction (e.g., fund transfers or credit card payment) to occur in a predefined date rather than immediately, which has to be within a year limit.

The Recurring Transaction is a forward dated transaction that you can set to be performed several times automatically. You can set your recurring transaction to be executed daily, weekly, semi monthly, monthly, every two months, bi-annually and annually.

The Recurring Transaction is a forward dated transaction that you can set to be performed several times automatically. You can set your recurring transaction to be executed daily, weekly, semi monthly, monthly, every two months, bi-annually and annually.

Forward Dated Transactions give you the ability to set a future transaction (e.g., fund transfers or credit card payment) to occur in a predefined date rather than immediately, which has to be within a year limit.

By nature and for your own security, the One Time Passcode (OTP) is created to be used only once with every third party transfer.

• You can view transactions for the current and the previous month for each card, regardless of the card due date (25th or 10th of each month).
• Please remember that you can check your historical card statement for the previous months from the statement option found in the main navigation.

This can be done through the “User Requests” found under the “Requests” tab where you can view all your submitted requests and check their status (Pending, Approved or Rejected), view their details and receive additional feedback regarding any request.

• You can view transactions for the current and the previous month for each card, regardless of the card due date (25th or 10th of each month).
• Please remember that you can check your historical card statement for the previous months from the statement option found in the main navigation.