Personal Banking FAQs

Please follow the below steps to further secure your information:

• Do not share your Internet and Mobile Banking username and password with anybody
• Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
• Log out of your Mobile Banking session when finished
• Do not leave your mobile unattended without logging out
• Password-protect your mobile device
• Keep the operating system of your mobile device up to date
• Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.

CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:

• Camera (rear-facing)
• GPS
• Apple® iPhone® iOS 9.0 and higher
• Android TM-powered mobile devices with platform 6.0.0 and higher.

CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:

• Camera (rear-facing)
• GPS
• Apple® iPhone® iOS 9.0 and higher
• Android TM-powered mobile devices with platform 6.0.0 and higher.

1. Click on “Forgot/Reset Password” through the app, and fill in the below:

• Username: Input your Online Banking username.
• New password
• New password Confirmation
• Debit/Credit Card Number
• Debit/Credit Card PIN
• Then click on “Next”.

1. Click on “Forgot/Reset Password” through the app, and fill in the below:

• Username: Input your Online Banking username.
• New password
• New password Confirmation
• Debit/Credit Card Number
• Debit/Credit Card PIN
• Then click on “Next”.

• Log into your Internet or Mobile Banking account
• For Mobile Banking: Select “Products” then “Apply for Loan or Card”

           For Internet Banking: Select “Requests” then “Apply for Loan or Card”

• Enter your National ID number
• Select the desired product you are applying for (loan or credit card)
• If you’re applying for a credit card, select the desired credit card type. If you’re applying for a loan, enter the requested amount
• Enter net monthly income
• Enter employer’s name
• Enter job title
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Press “Submit”
• Press “Confirm” once the confirmation message appears

Note: A bank representative will get back to the customer within one business day.

Customer to provide signed documents in case of the application approved.

Transfers in Egyptian Pound inside CIB (No fees)

Transfers in Egyptian Pound outside CIB inside Egypt (Fees are waived):

• Commission:0.2% minimum EGP 40 - maximum EGP 350

Transfers in a foreign currency:

• Commission: 0.3% from the amount with a minimum of USD 20 - maximum USD 150
• Swift Charges: Equivalent to USD 10 through Online Banking.
• The charges are equivalent to USD 20 if executed through CIB branches
• Beneficiary Bank Fees: Based on the beneficiary bank's fees and charges. The USD equivalent is calculated upon execution and is based on CIB’s daily currency free market rate

If the transfer is conducted through IPN to one of the banks participating in the Instant Payment Network, the commission will be 0.2% with a minimum of EGP 10 and a maximum of EGP 50 (Fees are waived)

Meeza wallet transfers through Internet or Mobile banking is free of charge

Public Section, no login required:

• Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
• View the bank's social media links
• Contact CIB through e-mail or the call center
• View foreign exchange rates and the currency rate converter
• View Mobile Banking’s terms and conditions and FAQs.

Features requiring login:

• Account Details
• View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
• You can check your statement history through Internet Banking
• Transfers between your own accounts
• Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
• Settle your credit cards
• Settle other CIB credit cards (OTP Higher Authentication is required)
• Charity payment (OTP Higher Authentication is required)
• Bank Requests
• Request new chequebooks
• Deactivate lost/stolen credit cards
• Dispute credit card transactions
• Change supplementary card limits
• Inquiries, suggestions and complaints
• Update contact information
• Token Activation

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Activate username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

From the Internet Banking or Mobile Banking homepage:

• Go to “Requests”
• For Mobile Banking: Select “Contact Info” then “Update Contact Information”

           For Internet Banking: Select “Update Contact Information”

• Fill out the form with your updated contact information
• Enter your 6-digit OTP to submit your request

You can issue a chequebook through one of the following channels*:

• Branch network
• ATMs
• Phone Banking

Internet Banking and Mobile Banking through the steps below:

1. Go to “Requests”
2. For Mobile Banking: Select “Other Requests” then “Request New Chequebook” For Internet Banking: Select “Request New Chequebook”
3. Choose the branch you want it to be delivered to
4. Fill out the form to complete your request

*To issue chequebooks, the account balance should be EGP 25,000. starting 22^nd of June,2023

You can issue a chequebook through one of the following channels*:

• Branch network
• ATMs
• Phone Banking

Internet Banking and Mobile Banking through the steps below:

1. Go to “Requests”
2. For Mobile Banking: Select “Other Requests” then “Request New Chequebook” For Internet Banking: Select “Request New Chequebook”
3. Choose the branch you want it to be delivered to
4. Fill out the form to complete your request

*To issue chequebooks, the account balance should be EGP 25,000. starting 22^nd of June,2023

1. Go to https://ebanking.cibeg.com
2. Click on “Register New User ” below the Sign-In area
3. Fill in the following fields:
   • Username
   • Password
   • Password Confirmation
   • Card Number
   • Card PIN
4. Check the “I accept the terms” box after carefully reviewing it
5. Click on “Register New User”.

• Log into your Internet or Mobile Banking account
• Go to “Requests”
• For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”

           For Internet Banking: Select “Dispute Credit Card Transaction”

• Fill out the dispute form on your chosen credit card and mention the reason for dispute

1. From Internet Banking Home Page
2. “Money transfers”
3. “Charity Payments”.