Personal Banking FAQs

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Activate username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

If you enter your Online Banking password several times incorrectly, you will be locked out. In this case, please follow the below steps to unlock your user:

1. Call 19666
2. Select 3 (Technical support)
3. Select 1 (Activate username)
4. Enter the active debit/credit card 16 digits number
5. Enter the card’s 4 digits PIN code

Do not forget: Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lowercase letter, you may need to use your phone’s Shift key to change the default from uppercase. In addition, some phones require extra presses on the shift key to enter numbers instead of letters.

• Log into your Internet or Mobile Banking account
•  Click on the “Requests” tab

        For Mobile Banking: Select “Statements & Documents” then “E-Statement Enrollment”

        For Internet Banking: Select “E-Statement Enrollment”

• Choose “E-Statement Enrollment”
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Press “Submit”
• Press “Confirm” once the confirmation message appears

CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:

• Camera (rear-facing)
• GPS
• Apple® iPhone® iOS 9.0 and higher
• Android TM-powered mobile devices with platform 6.0.0 and higher.

CIB's Mobile Banking App can be easily accessed on devices with the following hardware and software requirements:

• Camera (rear-facing)
• GPS
• Apple® iPhone® iOS 9.0 and higher
• Android TM-powered mobile devices with platform 6.0.0 and higher.

The application is available on the App Store for Apple devices and on Google Play for Android devices. Please search for the CIB Mobile Banking application in your store and download it.

For iPhone®:

1. Navigate to the App Store
2. Search for "CIB Mobile Banking"
3. Select "Install" to download the application

For Android™:

1. Navigate to the Google Play Store
2. Search for "CIB Mobile Banking"
3. Select "Install" to download the application

Please follow the below steps to further secure your information:

• Do not share your Internet and Mobile Banking username and password with anybody
• Do not share the PIN code of your card with anyone as it is used for Online Banking registration and password resetting
• Log out of your Mobile Banking session when finished
• Do not leave your mobile unattended without logging out
• Password-protect your mobile device
• Keep the operating system of your mobile device up to date
• Inform the CIB call center right away if you lose the mobile phone number registered for the One Time Password (OTP) Higher Authentication.

To access the Mobile Banking service, use your Internet Banking username and password. If you already have an account. Otherwise, you can simply register through the app by clicking on “Register New User”.

Below are the main requirements for registration:

1. An active debit/credit card on an active savings/current account (an active debit/credit card means it was used at least once through a CIB ATM).
2. Your debit/credit card PIN code, which you normally use at ATMs.

Now and till March 31, 2021, you can register to the Online banking service without the need to sign the e-banking terms and conditions at the branch. To do so, simply follow the above steps noting that you must sign the e-banking terms and conditions at any time within this permitted period to avoid service suspension

1. Log into your Mobile Banking app
2. Go to “Login Settings” from your profile
3. Tap on “Disable Fingerprint Login”.