Personal Banking FAQs

1. Go to https://ebanking.cibeg.com
2. Click on “Register New User ” below the Sign-In area
3. Fill in the following fields:
   • Username
   • Password
   • Password Confirmation
   • Card Number
   • Card PIN
4. Check the “I accept the terms” box after carefully reviewing it
5. Click on “Register New User”.

1. Go to https://ebanking.cibeg.com
2. Click on “Register New User ” below the Sign-In area
3. Fill in the following fields:
   • Username
   • Password
   • Password Confirmation
   • Card Number
   • Card PIN
4. Check the “I accept the terms” box after carefully reviewing it
5. Click on “Register New User”.

You can register to Online Banking using one of the below methods:

1. Account number
2. Passport number
3. National ID number
4. Debit or credit card number

1. Tap on the fingerprint icon on the landing page
2. Choose “Enable Fingerprint Login”
3. Enter your username and password. Your biometrics will be saved and you will be able to log in using your fingerprint.

1. Tap on the fingerprint icon on the landing page
2. Choose “Enable Fingerprint Login”
3. Enter your username and password. Your biometrics will be saved and you will be able to log in using your fingerprint.

In case you remember your password and only need to change/update it, you can simply do this from the “Login Settings” under your profile, after you log into the app. Otherwise, you can follow the below steps:

1. Tap on the “Forgot/Reset Password” from your Mobile Banking app
2. Fill in the following fields:
   1. Username: Input your Online Banking username
   2. Password: Choose a password that is easy for you to remember, but hard for others to guess
   3. Password Confirmation: Please enter your password again to make sure that it is typed correctly
   4. Debit/Credit Card Number: Please input the 16 digits of your active debit/credit card, without any spaces
   5. Debit/Credit Card PIN: Input the 4-digit PIN code of your debit/credit card
3. Click on "Next".

In case you remember your password and only need to change/update it, you can simply do this from the “Login Settings” under your profile, after you log into the app. Otherwise, you can follow the below steps:

1. Tap on the “Forgot/Reset Password” from your Mobile Banking app
2. Fill in the following fields:
   1. Username: Input your Online Banking username
   2. Password: Choose a password that is easy for you to remember, but hard for others to guess
   3. Password Confirmation: Please enter your password again to make sure that it is typed correctly
   4. Debit/Credit Card Number: Please input the 16 digits of your active debit/credit card, without any spaces
   5. Debit/Credit Card PIN: Input the 4-digit PIN code of your debit/credit card
3. Click on "Next".

To access the Mobile Banking service, use your Internet Banking username and password. If you already have an account. Otherwise, you can simply register through the app by clicking on “Register New User”.

Below are the main requirements for registration:

1. An active debit/credit card on an active savings/current account (an active debit/credit card means it was used at least once through a CIB ATM).
2. Your debit/credit card PIN code, which you normally use at ATMs.

Now and till March 31, 2021, you can register to the Online banking service without the need to sign the e-banking terms and conditions at the branch. To do so, simply follow the above steps noting that you must sign the e-banking terms and conditions at any time within this permitted period to avoid service suspension

To access the Mobile Banking service, use your Internet Banking username and password. If you already have an account. Otherwise, you can simply register through the app by clicking on “Register New User”.

Below are the main requirements for registration:

1. An active debit/credit card on an active savings/current account (an active debit/credit card means it was used at least once through a CIB ATM).
2. Your debit/credit card PIN code, which you normally use at ATMs.

Now and till March 31, 2021, you can register to the Online banking service without the need to sign the e-banking terms and conditions at the branch. To do so, simply follow the above steps noting that you must sign the e-banking terms and conditions at any time within this permitted period to avoid service suspension

• TAT for booking a TD is on the same day, and 1 business day for CDs
• TAT for Online Banking registration with account number, National ID, or passport number is immediate
• TAT for opening an additional sub account is immediate

• TAT for booking a TD is on the same day, and 1 business day for CDs
• TAT for Online Banking registration with account number, National ID, or passport number is immediate
• TAT for opening an additional sub account is immediate

• Log into your Internet or Mobile Banking account
• Click on the “Requests” tab
• For Mobile Banking: Select “Cards Management” then “Manage Credit Card Direct Debit”

           For Internet Banking: Select “Manage Credit Card Direct Debit”

• Choose card number
• Choose account number
• Choose the direct debit percentage needed
• Press “Submit”
• Press “Confirm” once the confirmation message appears

Note:

• Direct debit percentage is either 5% or 100%

• TAT for changing direct debit is 2 business days
• TAT for replacing a debit or credit card is 5 business days
• TAT for booking a TD/CD is on the same day
• TAT for Online Banking registration with account number, National ID, or passport number is immediate
• TAT for opening an additional sub account is immediate