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The quick pay widget is a fast and easy way to perform a third party payment. It allows you to configure beneficiaries you transfer to frequently on your home page and simply execute a transfer by just clicking “Pay” and entering your 6-digits OTP. To add a beneficiary to quick pay, turn on quick pay next to the desired beneficiary and it will appear on the home page in the quick pay widget.
The quick pay widget is a fast and easy way to perform a third party payment. It allows you to configure beneficiaries you transfer to frequently on your home page and simply execute a transfer by just clicking “Pay” and entering your 6-digits OTP. To add a beneficiary to quick pay, turn on quick pay next to the desired beneficiary and it will appear on the home page in the quick pay widget.
Account information accessed by Mobile Banking and Internet Banking are protected the same way: our authentication process includes your Mobile Banking username, password, and a 6-digit OTP in case of external transfers. For additional protection, we recommend locking your mobile device when not in use.
- Transfer to Own Account (Same & Cross)
- Transfer to Other CIB (Same & Cross)
- Transfer Outside CIB
- Credit Card Settlement
- Transfer to Own Account (Same & Cross)
- Transfer to Other CIB (Same & Cross)
- Transfer Outside CIB
- Credit Card Settlement
If you cannot see one of your products when you log into your accounts, please send an e-mail to cib.customercareunit@cibeg.com with your product name and your username.
- The username has to be alphanumeric with no Arabic characters: You can use letters and/or numbers, but all letters have to be in English
- Maximum username length is 30 characters: You can have a username of one letter or one number if you find it available, but you cannot go over 30 in length
- Username is case sensitive: If part of your username is capital or small letter, you will need to always type it the same way when you log on
- Spaces and special characters (“ ' * % & /) are not allowed
- If you are consistently receiving invalid credentials error, please make sure you try a different username.
- Password has to be 8 to 12 characters in length
- Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
- Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
- You cannot use Arabic letters in the password
- Username cannot be part of the password
- Password has to be 8 to 12 characters in length
- Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
- Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
- You cannot use Arabic letters in the password
- Username cannot be part of the password
- Password has to be 8 to 12 characters in length
- Password must be alphanumeric with a minimum of 2 letters and 2 digits: This means that a password cannot be all made of only letters or only numbers, but a combination of both with a minimum of 2 from each type
- Password is case sensitive. If part of your password is capital or small letter, you will need to always type it the same way when you log on.
- You cannot use Arabic letters in the password
- Username cannot be part of the password
Transaction limits for Mobile Banking are the same as Internet Banking, and can be found under “Transfers Limits” in the Internet Banking’s help section.
If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
If you forget your username, follow the below steps:
- Call 19666
- Select 3 (Technical support)
- Select 1 (Retrieve username)
- Enter the active debit/credit card 16 digits number
- Enter the card’s 4 digits PIN code
- Username will be sent via SMS on your registered mobile number
Session timeout is designed to protect your Mobile Banking from being accessed by someone else when your device is unattended. If you leave a Mobile Banking session without activity for 5 minutes, you will be automatically logged out and directed to the main page upon trying to perform any activity after the session times out.
Session timeout is designed to protect your Mobile Banking from being accessed by someone else when your device is unattended. If you leave a Mobile Banking session without activity for 5 minutes, you will be automatically logged out and directed to the main page upon trying to perform any activity after the session times out.
Yes. You can transfer money between your accounts, other CIB accounts/credit cards on your beneficiary list, as well as other institutions outside the CIB.
Please contact CIB Call Center operating 24/7 on 19666 or visit the nearest CIB branch to have
your mobile number updated on the banking system.
CIB does not store any account details on your mobile device.
CIB does not store any account details on your mobile device.
To activate your CIB OTP Token, follow the below steps:
- Download the CIB OTP Token from your device store.
- Log into your Internet or Mobile Banking and select ""Activate OTP Token"" from the requests menu.
- Select ""CIB OTP Token Activation Request"".
- Review and confirm your mobile number to receive activation link via SMS.
- Click on the activation link to populate the data in the CIB OTP Token app.
- Enter the verification code generated from the OTP app in the Internet or Mobile Banking then click ""Submit"".
Click here for a step by step video tutorial on how to activate your OTP Token.
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