Personal Banking FAQs

1. Go to https://ebanking.cibeg.com
2. Click on “Register New User ” below the Sign-In area
3. Fill in the following fields:
   • Username
   • Password
   • Password Confirmation
   • Card Number
   • Card PIN
4. Check the “I accept the terms” box after carefully reviewing it
5. Click on “Register New User”.

• Log into your Internet or Mobile Banking account
• Go to “Requests”
• For Mobile Banking: Select “Cards Management” then “Dispute Credit Card Transaction”

           For Internet Banking: Select “Dispute Credit Card Transaction”

• Fill out the dispute form on your chosen credit card and mention the reason for dispute

1. From Internet Banking Home Page
2. “Money transfers”
3. “Charity Payments”.

1. From Internet Banking Home Page
2. “Money transfers”
3. “Charity Payments”.

1. From Internet Banking Home Page,
2. Click on the account you want to view then click on “View More” for more details.

From the Internet Banking Home Page:

1. Click on “Historical Statements” in the main menu
2. Go to “Account Statements”
3. “Choose your desired account”.

From the Internet Banking Home Page:

1. Click on “Historical Statements” in the main menu
2. Go to “Account Statements”
3. “Choose your desired account”.

From the Internet Banking home page:

1. Click on “Historical Statements” in the main menu
2. Go to “Card Statements”
3. “Choose your desired card”.

From the Internet Banking home page:

1. Click on “Historical Statements” in the main menu
2. Go to “Card Statements”
3. “Choose your desired card”.

1. Go to CIB Internet Banking page https://ebanking.cibeg.com
2. Click on “Forgot / Reset Password”
3. Fill in the following fields:

• Username: Input your CIB Internet Banking Username
• Password: Choose a new password
• Password Confirmation: Enter your password again to make sure it is input correctly
• Card Number: Input the 16 digits of your active debit/credit card without any spaces
• Card PIN: Input the PIN code of your Debit/credit card

Click on “Reset”.

1. Go to CIB Internet Banking page https://ebanking.cibeg.com
2. Click on “Forgot / Reset Password”
3. Fill in the following fields:

• Username: Input your CIB Internet Banking Username
• Password: Choose a new password
• Password Confirmation: Enter your password again to make sure it is input correctly
• Card Number: Input the 16 digits of your active debit/credit card without any spaces
• Card PIN: Input the PIN code of your Debit/credit card

Click on “Reset”.

You can change it from:

1. “Profile Settings” under the “settings” tab,
2. click on “Change language” and choose your preferred language

OR Simply from the login page at the top corner.

From the Internet Banking Home Page:

1. Go to “Requests”
2. Click on “Add Related Accounts”
3. Fill in the form with your related account customer name, the related account number, relation type and your comments if any.