Personal Banking FAQs

1. Click on “Transfers” in the menu
2. Choose “Transfer to your Accounts”
3. Choose the source and destination accounts,
4. Enter the desired amount,
5. Click “Transfer”.

• Regular authentication using username and password
• Strong password rules
• Higher Authentication for 3rd party transfers using the OTP.
• Session timeout.

1. Click on “Transfers” in the main menu
2. Choose “Payments to Others”
3. Choose the beneficiary you want to transfer to, edit any details needed,
4. Enter your 6-digit OTP,
5. Click ”Pay”.

• Regular authentication using username and password
• Strong password rules
• Higher Authentication for 3rd party transfers using the OTP.
• Session timeout.

1. From the Internet Banking Home Page
2. “Money transfers”
3. “Transfer between your accounts”
4. Select your source and destination accounts and click on “Next”
5. Revise the payment details then click on “Transfer”.

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Book CD or TD”
4. Choose type then select from the fields that appear accordingly
5. Click “Next”
6. Read the terms and conditions
7. Check the box to agree to the terms and conditions
8. Click “Confirm”

Note:

• Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
• TDs are booked the same day
• CDs are booked the same day

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

1. Log into your Internet or Mobile Banking account
2. Click on “Apply for products” tab
3. Select “Book CD or TD”
4. Choose type then select from the fields that appear accordingly
5. Click “Next”
6. Read the terms and conditions
7. Check the box to agree to the terms and conditions
8. Click “Confirm”

Note:

• Customers with foreign currency loans cannot book CDs or TDs online and will have to visit a branch
• TDs are booked the same day
• CDs are booked the same day

• Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
• External transfers executed during holidays and weekends will be processed on the next business day.

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

• Home Currency option gives you the capability of viewing your balances in your preferred currency.
• You can change your Home Currency from the Internet Banking Home Page:

1. Go to “Settings”
2. Then “Profile Settings”
3. Click on Change currency.

• Internal transfers (including own and other CIB credit card payment) executed during holidays and weekends will be instantly reflected on Internet Banking, considering that interest -if any- will be calculated starting next business day.
• External transfers executed during holidays and weekends will be processed on the next business day.

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000

The limit for a single transaction is EGP 25,000.

The daily limits for all transaction types are as follows:

• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000