Personal Banking FAQs

From the Internet Banking Home Page:

1. Go to “Requests”
2. Click on “Add Related Accounts”
3. Fill in the form with your related account customer name, the related account number, relation type and your comments if any.

From the Internet Banking Home Page:

1. Go to “Requests”
2. Click on “Add Related Accounts”
3. Fill in the form with your related account customer name, the related account number, relation type and your comments if any.

From Internet Banking home page:

1. Go to “Requests”
2. Click on Dispute Credit Card Transaction
3. Fill in the dispute form on your chosen credit card mentioning the reason of dispute.

From Internet Banking home page:

1. Go to “Requests”
2. Click on Dispute Credit Card Transaction
3. Fill in the dispute form on your chosen credit card mentioning the reason of dispute.

• You only need to have an active debit or credit card on an active Saving/Current Account or an active credit card
• An active debit card means it has been used at least once through a CIB ATM
• An active credit card means than it has been activated through CIB Call Center
• You need to have your debit/credit card PIN code
• You have to sign the e-service agreement at the nearest branch.

• You only need to have an active debit or credit card on an active Saving/Current Account or an active credit card
• An active debit card means it has been used at least once through a CIB ATM
• An active credit card means than it has been activated through CIB Call Center
• You need to have your debit/credit card PIN code
• You have to sign the e-service agreement at the nearest branch.

1. From the Internet Banking Home Page
2. “Money transfers”
3. “Transfer between your accounts”
4. Select your source and destination accounts and click on “Next”
5. Revise the payment details then click on “Transfer”.

1. From the Internet Banking Home Page
2. “Money transfers”
3. “Transfer between your accounts”
4. Select your source and destination accounts and click on “Next”
5. Revise the payment details then click on “Transfer”.

From the Internet Banking home page:

1. Go to “Requests”
2. Click on Inquiries
3. Suggestions
4. Complaints
5. Fill in the form and determine your request type whether it is inquiry, suggestions or complaints.

From the Internet Banking home page:

1. Go to “Requests”
2. Click on Inquiries
3. Suggestions
4. Complaints
5. Fill in the form and determine your request type whether it is inquiry, suggestions or complaints.

1. From Internet Banking Home Page
2. Go to “Requests”
3. Click on Change limit on supplementary credit card
4. Fill in the form with your new limit.

1. From Internet Banking Home Page
2. Go to “Requests”
3. Click on Change limit on supplementary credit card
4. Fill in the form with your new limit.

From the Internet Banking Home Page:

1. Click on the account you want to export, click on “View More”
2. Click on the “Transaction History” tab
3. Click on the export icon at the top corner, name your file and choose the desired format then click “Export”.

You can simply nickname your account from the Internet Banking Home Page:

1. Click on the account you want to nickname
2. Click on “View More” then on the “Account Details” tab
3. Click on “Edit” next to the account name and change it to the desired name.

You can simply nickname your account from the Internet Banking Home Page:

1. Click on the account you want to nickname
2. Click on “View More” then on the “Account Details” tab
3. Click on “Edit” next to the account name and change it to the desired name.