Yes, all new cards could be activated through CIB Online Banking services.
You can now transfer money instantly through IPN directly from CIB Online Banking. This includes transfers to bank accounts, card numbers, mobile wallets, registered mobile numbers, and Instant Payment Addresses (IPAs).
No, only fixed CDs can be redeemed through CIB Online Banking services.
To redeem floating CDs, please visit the nearest branch.
Yes, cash dividends will be credited directly to your bank account and can be viewed through CIB Online Banking.
Yes, you can activate renewed cards through CIB Online Banking services, for credit cards please activate renewed cards through SMS services or the nearest ATM.
No separate registration is required. If you're an active user on CIB Online Banking, you can access the IPN transfers feature directly.
This new feature allows you to view your securities portfolio held under the bank’s custody, including stocks, foreign securities, treasury bills and bonds through CIB Online Banking.
Yes, set/reset PIN feature is available through CIB Online Banking services. Please use following steps:
- Log in to your CIB Online Banking account
- Select "Credit/Debit Cards" under the “Cards” section on the home page, or from the “Request Center” by click on “More” in the service bar
- Click on “Set/reset PIN” button
- Choose required card and click on “Continue”
- Click on” Forget PIN?”
- Insert new PIN & confirm, then click on “Continue”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
Yes, if your card was blocked due to multiple incorrect PIN attempts you can reactivate it through CIB online banking by using "set/reset PIN feature".
Yes, you can change your current PIN by following below steps
- Log in to your CIB Online Banking account
- Select "Credit/Debit Cards" under the “Cards” section on the home page or from “Request Center” by clicking on “More” in the service bar
- Click on “Set/reset PIN” button
- Choose the required card and click on “Continue”
- Enter your current PIN and click on “Continue”
- Insert new PIN and confirm, then click on “Continue”
The PIN will be changed successfully
To activate your debit/credit card, please follow these steps:
- Log in to your CIB Online Banking
- Select "Credit/Debit Cards" under the “Cards” section on the home page, or from the “Request Center” by clicking on “More” under the services bar
- Choose the required card
- Enter the expiry date of the card
- Check the box to Confirm that you have received the physical card
- Click on “Continue”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
Yes, the service is available for all account types. Please follow steps below:
- Log in to your CIB Online Banking account
- Select “Accounts” from the home page or from the “Request Center” by clicking on “More” under the “Services” menu, then select “Issue a Debit Card”
- Choose the required account to be linked to the new card
- Choose the name which will be printed/labeled on the card
- Check the box to agree to the Terms and Conditions, then click on “Continue”
- Review all data, then click on “Confirm”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
- Log in to your CIB Online Banking account
- Select Certificates of deposit/Time deposits under Saving and Investment section from the home page
- Click on the relevant product (CDs or TDs)
- Select the CD/TD you wish to redeem
- Click the “Full/Partial redemption” button
- Choose between Full Redemption or Partial Redemption
- Click continue
- Review the applicable penalty fees
- Tap on “Proceed with redemption”
- The redeemed amount will be credited to your linked account
Yes, all supplementary related cards can be activated using CIB Mobile Banking.
- Log in to your Online Banking account
- In the “Cards" section on the home page, select the card you want to add to Apple Wallet
- Tap on "Add to Apple Wallet"
- Follow the instructions provided by Apple on the screen
- Log in to your Online Banking account
- Click on “More" on the home page, under "Services"
- Click on "Requests Center"
- Click on “My Requests”, then select “Other Services”
- Choose from one of the following options:
- Send an inquiry
- Provide a suggestion
- Submit a complaint
Through CIB Online Banking, you can transfer to account numbers, IBANs, mobile numbers registered on IPN, IPAs, card numbers, and mobile wallets.
- Log in to your CIB Online Banking account
- Select the "Credit/Debit Cards" under the “Cards” section on the home page, or go to the “Request Center” by clicking on “More” under the Services bar
- Click on "Freeze/Unfreeze”
- Select the required card
- Click on “Freeze Card” and then confirm
- The card will be frozen instantly and marked as “frozen”
You can log in to CIB Online Banking, navigate to the “Securities” section, select “Securities Portfolio” and click on the preferred type to view the details.
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card and click on “Show My Transactions”
- Select the transaction to dispute
- On the transaction details page, click on “Dispute this Transaction”
- Fill in the dispute reason
- Click on “submit”
- Request submitted successfully
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