Personal Banking FAQs

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card
• Click on “Show My Transactions” under “My Transactions”
• Click on “Filter” 
• Filter by date or amount range, then click on “Apply” 
• Then, click on “Export” 
• Choose the needed format to download transactions, then click on “Download” button

• Log in to your Online Banking account
• Click on “Transfers” on the home page
• Choose the transfer type or select the beneficiary
• Click on “Transfer” 
• Click on “Schedule” next to the transfer amount
• Select the transaction date
• Click on the “Toggle” button next to “Recurring Transfer”
• Select the recurring frequency
• Set the end date, if needed
• Click on “Continue” and follow the remaining transfer steps

• Login to your Online Banking account
• Click on “Transfers” from the home page
• Choose the type of transfer you need to perform
• Click on “New Beneficiary”
• For an Inside CIB beneficiary, enter the account number or IBAN number
• For an outside transfer, enter all required beneficiary and bank details
• Choose “Save Beneficiary & Close”
• Create a nickname for the beneficiary, select the sending account, then click on “Save Beneficiary”
• Enter the OTP from your activated CIB OTP token app
• Beneficiary added successfully

• Log in to your Online Banking account
• Click on “Accounts” under “Savings & Investments” section
• Select the account
• Click on the “View All” next to “Transactions”
• Click on “Filter” 
• Filter by date or amount range, then click on “Apply” 
• Then, click on “Download Transactions” 
• In case you want to change the filter data, choose clear all
• Choose the needed format to download transactions, then click on “Download” 

• Log in to your Online Banking account
• Tap on “Add Icon (+)”, next to the “Loans” section
• Click on “Overdraft”
• Check the features and benefits of Overdraft, then click on “Apply Now”
• Choose type of Overdraft, the amount and the purpose of requesting an Overdraft
• Click on “Confirm”
• Review the Overdraft Summary
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Confirm”
• A success screen will appear with a unique reference number for your request

• Log in to your Online Banking account
• When using the Mobile Banking app, click on "More" on the bottom of the home page
• When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" icon on the home page and then, click on "My Contact Details"
• Click on “Edit Contact Details” 
• Click on “Request an Update” 
• Enter the OTP from your activated CIB OTP Token app
• Review the request Summary
• Click on “Confirm”
• Request submitted successful

• Log in to your Online Banking account
• When using the Mobile Banking app, click on "More" on the bottom of the home page
• When using the Internet Banking service, click on "More", then choose "Services"
• Select “Statements & Documents”
• Click on “View Historical Statements for Accounts” Or “View Historical Statements for Credit Cards”
• Choose the account or credit card, then click on “View Historical Statements” 

• Log in to your Online Banking account
• Tap the “Add Icon (+)” next to the “Cards” section on the home page
• Click on “Credit Cards”
• Choose between the offered credit card types
• Click on “Apply Now”
• Choose the type “Secured Card” or “Unsecured Card”
• Check the box to agree to the terms and conditions and click on “I Agree”
• Click on “Confirm”
• Review the request summary, then click on “Confirm” button
• Credit Card request submitted successfully

• Log in to your Online Banking account
• The "Related Accounts" section will appear on the home page with the related account names
• Click on “Switch” 
• You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.

• Log in to your Online Banking account
• When using the Mobile Banking app, click on “More” at the bottom of the home page
• When using the Internet Banking service, click on “More”, then choose “Services”
• Or from the “Profile” icon on the top of the home page
• Select “Statements & Documents”
• Click on "More” or “Requests Center”
• Click on “Subscribe to E-Statements Service”
• Read the terms and conditions
• Check the box to agree to the terms and conditions
• Click on “Submit” 

The Related Accounts feature allows you to manage the accounts of your loved ones and necessary individuals without requiring their usernames or passwords. You can access these Related Accounts from your own account by submitting a request, which will then be processed by our team

1. Log in to your Online Banking user
2. Click on “Profile” icon
3. Choose “Related Accounts”
4. Click on “Add New Related Account” 
5. You will find a quick brief of the service. Click on “Continue” 
6. Fill in the required details:
   • Customer name
   • Relation type (Grant, Joint, Minor, Power of attorney)
   • Date of birth (in case of Minor)
   • Related account number
   • Notes (Optional)
7. Click on “Continue” 
8. Review the request details
9. Check the box to agree to the terms and conditions after reading them
10. Click on “Confirm Request” 

Your request will be submitted successfully and will be verified by the bank before being added as a related account.

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card that has a supplementary limit
• Choose the required supplementary credit card
• Click on “Change Credit Limit” 
• Select the change limit type, either customer or total credit limit
• For a custom limit, enter the amount
• Click on “Continue” 
• Check the box to agree to the terms and conditions, then click on “I Agree”
• Review the request summary, then click on “Confirm” 
• Request submitted successfully

• Log in to your Online Banking account
• Click on “Transfers” on the home page
• Click on “View All” under “Saved Transfers” section
• Choose the beneficiary and click on the pen icon to edit the beneficiary or the transfer amount
• Alternatively, click on the delete icon to remove the beneficiary

• Log in to your CIB Mobile Banking app.
• Click on the profile icon.
• Toggle off the “Login using Biometrics Feature” button.
• Your Face ID/Fingerprint login will be deactivated successfully.

You can register on CIB Mobile Banking services using any of the following:

• National ID
• Account Number
• Passport Number
• Active Debit/Credit Card Number

• Log in to your Online Banking account
• Click on “Credit Cards” under “Cards” section on the home page
• Select the credit card
• Click on “Manage Direct Debit” 
• Choose the direct debit account
• Choose the direct debit amount (5% minimum amount or 100% full amount)
• Click on “Continue” 
• Review the request details, then click on “Confirm” 
• Request submitted successfully

• Log in to your Online Banking account
• Click on “Credit Cards” under the “Cards” section on the home page
• Select the card and click on “Show My Transactions”
• Select the transaction to dispute
• On the transaction details page, click on “Dispute this Transaction”
• Fill in the dispute reason
• Click on “submit”
• Request submitted successfully

• Download the CIB OTP Token app from your device’s app store
• Log in to your Online Banking account
• When using the Mobile Banking app, click on “More” on the bottom of the home page, then click on “OTP Activation” under “Services”
• When using the Internet Banking service, click on “More", then click on "Services" and select "OTP Activation"
• Choose "OTP Soft Token" and click on “Activate Now”
• An SMS will be sent to your registered mobile number with a clickable link
• Click on that link and all the needed fields will be auto populated in the CIB OTP Token app
• Create a PIN code and confirm it
• A verification code will appear on the screen
• Copy the verification code and enter it on the Internet or Mobile Banking app
• Click on “Continue”
• A success screen will appear, showing the successful activation

• Log in to your Online Banking account
• Recently submitted requests will be shown at the bottom of the Home Page, and you can access all of them by clicking on “view all”
• Alternatively, click on “More” button or “profile” at the top of the page, then choose “Requests Center” and select “Request History”

• Log in to your Online Banking account
• Click on “Credit Cards” in the “Cards" section on the home page
• Click on the required credit card
• Click on “show my transactions”
• The eligible transactions will have a label beside it that says “convert to installments”
• Click on the eligible chosen transaction
• Then, click on “convert to installments” 
• Enter the preferred number of installments “months”
• Read the terms and conditions
• Check the box to agree on the terms and conditions
• Click on “Continue”
• Review the transaction details
• Click on “Confirm”
• The transaction will be converted into installments and will be found in the installments tab