Yes, you can have a notification appears on your home page once you sign in if an account’s balance falls below or rises above a certain limit, this can be done through “Notifications settings” in profile settings from home page .
By nature, and for your own security, the One Time Passcode (OTP) is created to be used only once with every third-party transfer.
- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Click on “View All” under “Saved Transfers” section
- Choose the beneficiary and click on the pen icon to edit the beneficiary or the transfer amount
- Alternatively, click on the delete icon to remove the beneficiary
The daily limits for all transaction types are as follows:
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
The IPN is a real-time payment network launched by the Central Bank of Egypt (CBE), allowing customers to transfer funds instantly, 24/7, between bank accounts, cards, and wallets across participating banks in Egypt.
Submitted IPN transactions and their statuses can be found in the “IPN” tab within the source account movements.
The daily limits for all transaction types are as follows (or its equivalent in FCY):
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
- Log into your Internet or Mobile Banking account
- Click on the “Requests” tab
- For Mobile Banking: Select “Cards Management” then “Replace Debit or Credit Card”
For Internet Banking: Select “Replace Debit or Credit Card”
- Choose card type
- Choose card account number
- Enter the reason for replacement
- Press “Submit”
- Press “Confirm” once the confirmation message appears
Note:
- Credit cards will not be replaced if the card is over the limit or the minimum due payment has not been settled for the past 30 day
- Log in to your Online Banking account
- Click on “Transfers" on the home page
- Select “Local" under "Transfer Types"
- Select “To a CIB Credit Card”
- Click on “New Beneficiary” if you don’t have a saved one
- Enter the beneficiary’s card number and his/her date of birth
- Alternatively, choose from an existing added beneficiary if you have one saved
- Choose the account you want to pay from
- Click on “update”
- Enter the amount
- Enter purpose and click on “Continue”
- Review the transaction summary
- Click on “Confirm”
- Enter the OTP from your activated CIB OTP Token app
- Card payment successful
Yes, you can enroll in any transaction with a minimum amount of EGP 500, whether it is a purchase or a cash withdrawal with available tenor ranges from 3 months to 60 months. Enrollments can be accepted only if the transactions are still before their due date, the value of the transaction is within the card limit, you are in good standing with no arrears, and the full transaction value should be available for installment. This could be done from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
You can simply go to your CIB OTP Token and copy your 6-digit OTP, generated by the application, and then paste it in the requested OTP field.
The daily limits for all transaction types are as follows (or its equivalent in FCY):
• Prime: EGP 5,000,000
• Plus: EGP 5,000,000
• Wealth: EGP 20,000,000
• Private: EGP 20,000,000
There are no limits.
- Log in to your Online Banking account
- Click on “Transfers” from the home page
- Choose “local” then select “IPN -Instant transfers”
- Click on “New Beneficiary”
- Enter the required beneficiary details (account number, IBANs, registered mobile number, IPA, card number, or mobile wallet)
- Choose “Save Beneficiary & Close”
- Create a nickname, select the sending account, then click on “Save Beneficiary”
- Enter the OTP from your activated CIB OTP token app
- Beneficiary will be added successfully
The daily limits for all transaction types are as follows:
- Prime: EGP 5,000,000
- Plus: EGP 5,000,000
- Wealth: EGP 20,000,000
- Private: EGP 20,000,000
Public Section, no login required:
- Locate the nearest CIB branch and ATM, using Apple or Google maps navigation
- View the bank's social media links
- Contact CIB through e-mail or the call center
- View foreign exchange rates and the currency rate converter
- View Mobile Banking’s terms and conditions and FAQs.
Features requiring login:
- Account Details
- View your accounts, card details, loans, certificates of deposits and time deposits, and mutual funds’ balances
- You can check your statement history through Internet Banking
- Transfers between your own accounts
- Transfers to any CIB or other bank accounts, inside or outside Egypt (OTP Higher Authentication is required)
- Settle your credit cards
- Settle other CIB credit cards (OTP Higher Authentication is required)
- Charity payment (OTP Higher Authentication is required)
- Bank Requests
- Request new chequebooks
- Deactivate lost/stolen credit cards
- Dispute credit card transactions
- Change supplementary card limits
- Inquiries, suggestions and complaints
- Update contact information
- Token Activation
No, previously saved beneficiaries cannot be used for IPN transfers. You must add new IPN-specific beneficiaries under the 'Instant Transfers' tab.
To review your transaction status, doublecheck your account activity and balance to confirm that your transaction was carried out successfully. If it was not, please refer to the call center.
- Log in to your Online Banking account
- The "Related Accounts" section will appear on the home page with the related account names
- Click on “Switch”
- You will enter the related account mode, allowing you to act on behalf of the accessed related account and make third-party transfers using your main account's activated OTP.
- Regular authentication using username and password
- Strong password rules
- Higher Authentication for 3rd party transfers using the OTP.
- Session timeout.
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