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  • Log in to your Online Banking account
  • Click on “Credit Cards” in the “Cards" section on the home page
  • Click on the required credit card
  • Click on “show my transactions”
  • The eligible transactions will have a label beside it that says “convert to installments”
  • Click on the eligible chosen transaction
  • Then, click on “convert to installments” 
  • Enter the preferred number of installments “months”
  • Read the terms and conditions
  • Check the box to agree on the terms and conditions
  • Click on “Continue”
  • Review the transaction details
  • Click on “Confirm”
  • The transaction will be converted into installments and will be found in the installments tab
  • Log in to your Online Banking account
  • Click on “Transfers” on the home page
  • Click on “Local Transfer” under "Transfer Types"
  • Select “Transfer Outside CIB”
  • Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
  • Choose the account you want to transfer from
  • Click on “Continue”
  • Enter the transfer amount, charge details and purpose
  • Review the transfer summary before proceeding
  • Click on “Confirm”
  • Enter the OTP from your activated CIB OTP Token app
  • Transfer submitted successfully
  • You can extract the “Transaction Receipt” from the top right side of the final screen
  • Log in to your Online Banking account
  • Click on “Transfers" on the home page
  • Select “Local" under "Transfer Types"
  • Select “To a CIB Credit Card”
  • Click on “New Beneficiary” if you don’t have a saved one
  • Enter the beneficiary’s card number and his/her date of birth
  • Alternatively, choose from an existing added beneficiary if you have one saved
  • Choose the account you want to pay from
  • Click on “update”
  • Enter the amount
  • Enter purpose and click on “Continue”
  • Review the transaction summary
  • Click on “Confirm”
  • Enter the OTP from your activated CIB OTP Token app
  • Card payment successful
  • Log in to your Online Banking account
  • Click on “Investment Funds” section or the “Request Center”, then select “Sell Investment Funds” 
  • Select the fund you wish to redeem
  • Enter the number of units you wish to redeem
  • Select the account to credit the amount to
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions
  • Read the order summary
  • Click on "Confirm” to submit your redemption order
  • You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” 
  • Login to your Online Banking account
  • Click on “Transfers” on the home page
  • Click on “Local” under “Transfer Types”
  • Select “Transfer to another CIB Account”
  • Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
  • Choose the account you want to transfer from
  • Click on “update”
  • Enter the transfer amount and purpose
  • Click on “Continue”
  • Review the transfer summary before proceeding
  • Click on “Confirm”
  • Enter the OTP from your activated CIB OTP Token app
  • Transfer submitted successfully
  • You can extract the “Transaction Receipt” from top right side of the final screen

You can simply enable biometrics login through one of the below options:

Before login:

  • On the app's login page, click on Fingerprint/Face ID icon.
  • Enter your username and password.
  • Agree to the Biometrics terms and conditions, then click on "Activate Now”.
  • Enter the OTP sent to your registered mobile number.
  • Your Face ID/Fingerprint will be activated successfully.

From your profile:

  • Log in to your CIB Mobile Banking app.
  • Click on “Profile” icon.
  • Toggle on “Login using Biometrics Feature” button.
  • Agree to the Biometrics terms and conditions, then click on "Activate Now”.
  • Enter the OTP sent to your registered mobile number.
  • Your Face ID/Fingerprint login will be activated successfully.
  • Log in to your Online Banking account
  • Click on “Add Icon (+)”, next to the “Savings & Investments” section
  • Click on “Certificates of Deposits (CD)/Time Deposit (TD)”
  • Click on “Book now” for either Certificate of Deposit or Time Deposit
  • Fill in the required information, such as currency, interest frequency, tenor, maturity instructions, debit account, deposit amount and choose the accounts that amount will be debited from, principle credited to and interest account to credit to
  • Review the Certificate of Deposit (CD)/Time Deposit (TD) request summary
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions
  • Click on “Confirm”
  • Time Deposit (CD)/ /Time Deposit (TD) booked successfully
You can view it over the Mobile Banking app/ Internet Banking or contact our Call Center at 19666.
  • Log in to your Online Banking account.
  • Click on “Add Icon (+)” under the “Savings & Investments” section, or the “Investment Funds” section if you have existing funds, or from “Request Center”, then click on “Buy Investment Funds” button.
  • Once you select “Investment Fund” section, you will be directed to the risk profiling questionnaire.
  • Click on "Next” to start answering the risk profiling questionnaire.
  • Once you complete the risk profiling questionnaire, you will get your investment risk rating and a list of recommended funds based on your responses.
  • If you wish to select funds other than the recommended ones, please visit the nearest branch.
  • Select one of the recommended funds to subscribe, once you select the requested fund, you will see the fund’s features along with a “Learn More” button. By clicking “Learn More,” you will view the fund’s prospectus, updated fact sheet, and terms and conditions.
  • Select the type of purchase, whether by amount or by unit.
  • Select the account to be debited.
  • Read the terms and conditions.
  • Check the box to agree to the terms and conditions.
  • Check the box to agree to participate in the funds’ Shareholders Union.
  • Click on "Continue” to review the order summary.
  • Read the order summary.
  • Click on “Confirm” to submit your subscription order.
  • You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.
  • Log in to your Online Banking account.
  • Click on “Add Icon (+)” under the “Savings & Investments” section, or the “Investment Funds” section if you have existing funds, or from “Request Center”, then click on “Buy Investment Funds” button.
  • Once you select the “Investment Fund” section, you will be directed to the risk profiling questionnaire.
  • Click on "Next” to start answering the risk profiling questionnaire.
  • Once you complete the risk profiling questionnaire, you will get your investment risk rating and a list of recommended funds based on your responses.
  • If you wish to select funds other than the recommended ones, please visit the nearest branch.
  • You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.
  • Select one of the recommended funds to subscribe, once you select the requested fund, you will see the fund’s features along with a “Learn More” button. By clicking “Learn More,” you will view the fund’s prospectus, updated fact sheet, and terms and conditions.
  • Select the type of purchase, whether by amount or by unit.
  • Select the account to be debited
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions
  • Check the box to agree to participate in the funds’ Shareholders Union
  • Click on "Continue” to review the order summary
  • Read the order summary
  • Click on “Confirm” to submit your subscription order
  • You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button
You can view detailed information about the active Equal Payment Plan installment program, including the remaining balances and tenors through the e-statement found on your Internet Banking or through the Mobile Banking app.
  • Log in to your Online Banking account
  • When using the Mobile Banking app, click on "More" on the bottom of the home page
  • When using the Internet Banking service, click on "More", then choose "Services"
  • Select “Statements & Documents”
  • Click on “View Historical Statements for Accounts” Or “View Historical Statements for Credit Cards”
  • Choose the account or credit card, then click on “View Historical Statements” 
  • Log in to your Online Banking account
  • When using the Mobile Banking app, click on “More” at the bottom of the home page
  • When using the Internet Banking service, click on “More”, then choose “Services”
  • Or from the “Profile” icon on the top of the home page
  • Select “Statements & Documents”
  • Click on "More” or “Requests Center”
  • Click on “Subscribe to E-Statements Service”
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions
  • Click on “Submit” 
  • Log in to your Online Banking account
  • When using the Mobile Banking app, click on "More" on the bottom of the home page
  • When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" icon on the home page and then, click on "My Contact Details"
  • Click on “Edit Contact Details” 
  • Click on “Request an Update” 
  • Enter the OTP from your activated CIB OTP Token app
  • Review the request Summary
  • Click on “Confirm”
  • Request submitted successful
Biometrics login enables you to login to your CIB Mobile Banking app easily and quickly using Face recognition or fingerprint as supported by your device.
  • Log in to your CIB Mobile Banking app.
  • Click on the profile icon.
  • Toggle off the “Login using Biometrics Feature” button.
  • Your Face ID/Fingerprint login will be deactivated successfully.
Yes, you can pay any transaction in installments with a minimum amount of EGP 500, whether it is a purchase or cash withdrawal. The available tenor ranges from 3 months to 60 months, added to the interest rate of the selected plan from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
Yes, once the Equal Payment Plan is activated, you will receive an SMS on the registered mobile number with all the Equal Payment Plan details and the first due date. Also, you can check your request status from our Mobile Banking app.
The primary cardholder alone can set up installments for transactions made with the supplementary card through our Mobile Banking app or by contacting our center at 19666. However, if the transaction is set up directly through the merchant, the supplementary cardholder can pay it in installments.
  • Please ensure that the biometrics feature is enabled on your device and that the CIB Mobile Banking app has biometrics permission enabled from your device’s settings.
  • Note that the biometrics feature is supported on the latest iOS version and 3 prior versions for both iOS and Android.

 

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On the phone

For support, including emergencies such as cards closure or immediate critical feedback.

In branch

Our trained team of tellers and relationship managers are here to help you get the service you need. 

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