Personal Banking FAQs

• Login to your Online Banking account
• Click on “Transfers” on the home page
• Click on “Local” under “Transfer Types”
• Select “Transfer to another CIB Account”
• Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
• Choose the account you want to transfer from
• Click on “update”
• Enter the transfer amount and purpose
• Click on “Continue”
• Review the transfer summary before proceeding
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Transfer submitted successfully
• You can extract the “Transaction Receipt” from top right side of the final screen

• Log in to your Online Banking account
• Click on "Transfers" on the home page
• Click on "Own Accounts" under "Transfers Type”
• Choose the account to pay from and account to transfer to
• Enter the transfer amount
• Click on “Continue”
• Review the Transfer Summary before proceeding
• Click on “Confirm”
• You can extract the “Transaction Receipt” from top right side of the final screen

• Login to your Online Banking account
• When using the Mobile Banking app, click on "More" on the bottom of the home page, then click on "OTP Activation", under "Services"
• When using the Internet Banking service, click on "More", then click on "Services" and select "OTP Activation"
• Choose “OTP Hard Token” and click on “Activate Now”
• Enter the serial number of the device collected from the branch and the OTP generated by the device
• Click on “Submit”
• OTP Hard Token activated successfully

• Download the CIB OTP Token app from your device’s app store
• Log in to your Online Banking account
• When using the Mobile Banking app, click on “More” on the bottom of the home page, then click on “OTP Activation” under “Services”
• When using the Internet Banking service, click on “More", then click on "Services" and select "OTP Activation"
• Choose "OTP Soft Token" and click on “Activate Now”
• An SMS will be sent to your registered mobile number with a clickable link
• Click on that link and all the needed fields will be auto populated in the CIB OTP Token app
• Create a PIN code and confirm it
• A verification code will appear on the screen
• Copy the verification code and enter it on the Internet or Mobile Banking app
• Click on “Continue”
• A success screen will appear, showing the successful activation

To activate your debit/credit card, please follow these steps:

• Log in to your CIB Online Banking 
• Select "Credit/Debit Cards" under the “Cards” section on the home page, or from the “Request Center” by clicking on “More” under the services bar 
• Choose the required card 
• Enter the expiry date of the card 
• Check the box to Confirm that you have received the physical card 
• Click on “Continue” 
• As a second factor of authentication, enter the OTP sent to your registered mobile number

• Click on “Register Now” on the login Page
• Choose Debit or Credit Card from the registration methods menu
• Enter the card number
• Enter the card’s PIN
• Create a unique username and password according to the set criteria
• Enter the CAPTCHA shown on the screen
• Read the terms and conditions
• Check the box to agree to the terms and conditions and click on “Create Account”
• Registration is successful
• Click on “Login”
• Enter the username and password to log in to the CIB Mobile Banking app/Internet Banking service

• Log in to your Online Banking account
• In the “Cards" section on the home page, select the card you want to add to Apple Wallet
• Tap on "Add to Apple Wallet"
• Follow the instructions provided by Apple on the screen

• Login to your Internet Banking or Mobile Banking account.
• Select “Payments".
• To pay a new bill, click on "Pay a new bill" or go directly to the desired bill category.
• Select "Bill Category" or search for it.
• Select the service and enter the required information.
• Select the payment method by selecting Credit Card or Account.
• Review Bill Summary.
• Click on "Confirm”.
• Enter the OTP from your activated OTP Token app.
• Payment is successful.

• Log in to your Online Banking account.
• Click on “Add Icon (+)” under the “Savings & Investments” section, or the “Investment Funds” section if you have existing funds, or from “Request Center”, then click on “Buy Investment Funds” button.
• Once you select “Investment Fund” section, you will be directed to the risk profiling questionnaire.
• Click on "Next” to start answering the risk profiling questionnaire.
• Once you complete the risk profiling questionnaire, you will get your investment risk rating and a list of recommended funds based on your responses.
• If you wish to select funds other than the recommended ones, please visit the nearest branch.
• Select one of the recommended funds to subscribe, once you select the requested fund, you will see the fund’s features along with a “Learn More” button. By clicking “Learn More,” you will view the fund’s prospectus, updated fact sheet, and terms and conditions.
• Select the type of purchase, whether by amount or by unit.
• Select the account to be debited.
• Read the terms and conditions.
• Check the box to agree to the terms and conditions.
• Check the box to agree to participate in the funds’ Shareholders Union.
• Click on "Continue” to review the order summary.
• Read the order summary.
• Click on “Confirm” to submit your subscription order.
• You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.

You can simply enable biometrics login through one of the below options:

Before login:

• On the app's login page, click on Fingerprint/Face ID icon.
• Enter your username and password.
• Agree to the Biometrics terms and conditions, then click on "Activate Now”.
• Enter the OTP sent to your registered mobile number.
• Your Face ID/Fingerprint will be activated successfully.

From your profile:

• Log in to your CIB Mobile Banking app.
• Click on “Profile” icon.
• Toggle on “Login using Biometrics Feature” button.
• Agree to the Biometrics terms and conditions, then click on "Activate Now”.
• Enter the OTP sent to your registered mobile number.
• Your Face ID/Fingerprint login will be activated successfully.

• Log in to your Online Banking account
• Click on “Investment Funds” section or the “Request Center”, then select “Sell Investment Funds” button.
• Select the fund you wish to redeem.
• Enter the number of units you wish to redeem.
• Select the account to credit the amount to.
• Read the terms and conditions.
• Check the box to agree to the terms and conditions.
• Read the order summary.
• Click on "Confirm” to submit your redemption order.
• You will be directed to a confirmation page, where you can download the order receipt by clicking on “Download” button.

Biometric login for the CIB Mobile Banking app can only be enabled on one device at a time. If you activate biometric login on a new device, it will be automatically disabled on the previous device.

• Log in to your Online Banking account
• Click on “Credit Cards” in the “Cards" section on the home page
• Click on the required credit card
• Click on “show my transactions”
• The eligible transactions will have a label beside it that says “convert to installments”
• Click on the eligible chosen transaction
• Then, click on “convert to installments” 
• Enter the preferred number of installments “months”
• Read the terms and conditions
• Check the box to agree on the terms and conditions
• Click on “Continue”
• Review the transaction details
• Click on “Confirm”
• The transaction will be converted into installments and will be found in the installments tab

Yes, the service is available for all account types. Please follow steps below:

• Log in to your CIB Online Banking account 
• Select “Accounts” from the home page or from the “Request Center” by clicking on “More” under the “Services” menu, then select “Issue a Debit Card”
• Choose the required account to be linked to the new card 
• Choose the name which will be printed/labeled on the card 
• Check the box to agree to the Terms and Conditions, then click on “Continue” 
• Review all data, then click on “Confirm”
• As a second factor of authentication, enter the OTP sent to your registered mobile number

• Log in to your Online Banking account
• Click on “Transfers” on the home page
• Click on “Local Transfer” under "Transfer Types"
• Select “Transfer Outside CIB”
• Choose the beneficiary if it’s already added, or add beneficiary first if you don’t have a saved one
• Choose the account you want to transfer from
• Click on “Continue”
• Enter the transfer amount, charge details and purpose
• Review the transfer summary before proceeding
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Transfer submitted successfully
• You can extract the “Transaction Receipt” from the top right side of the final screen

• Log in to your Online Banking account
• Click on “Transfers" on the home page
• Select “Local" under "Transfer Types"
• Select “To a CIB Credit Card”
• Click on “New Beneficiary” if you don’t have a saved one
• Enter the beneficiary’s card number and his/her date of birth
• Alternatively, choose from an existing added beneficiary if you have one saved
• Choose the account you want to pay from
• Click on “update”
• Enter the amount
• Enter purpose and click on “Continue”
• Review the transaction summary
• Click on “Confirm”
• Enter the OTP from your activated CIB OTP Token app
• Card payment successful