- Log in to your Online Banking account
- Click on “Add Icon (+)”, next to the “Loans” section
- Click on “Loans”
- Fill in the required information, such as type of loan, amount, purpose and loan tenor
- Review the loan summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Loan request submitted successfully
- Log in to your Online Banking account
- Click on “Add Icon (+)", next to the “Savings & Investments” section, then select “Accounts”
- Select the type of the additional account you want to open and its currency
- Select the account that will be used to obtain your signature
- Click on “Next”
- Review the account information summary before proceeding
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- The account has been opened successfully
- Log in to your Online Banking account
- Select the "Credit Cards" section under “Cards” on the home page
- Choose the card you want to pay
- Select “Pay Now”
- Choose the account you will pay from
- Choose whether you want to settle 100% of statement balance, pay 5% minimum due, or enter a custom amount. Then, enter the amount you want to pay and click on “Continue”
- Review the request summary
- Click on “Confirm”
- Card payment successful
- Login to your Online Banking account
- Click on “Transfers” from the home page
- Choose the type of transfer you need to perform
- Click on “New Beneficiary”
- For an Inside CIB beneficiary, enter the account number or IBAN number
- For an outside transfer, enter all required beneficiary and bank details
- Choose “Save Beneficiary & Close”
- Create a nickname for the beneficiary, select the sending account, then click on “Save Beneficiary”
- Enter the OTP from your activated CIB OTP token app
- Beneficiary added successfully
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card and click on “Show My Transactions”
- Select the transaction to dispute
- On the transaction details page, click on “Dispute this Transaction”
- Fill in the dispute reason
- Click on “submit”
- Request submitted successfully
- Log in to your Online Banking account
- Click on "Transfers" on the home page
- Click on "Own Accounts" under "Transfers Type”
- Choose the account to pay from and account to transfer to
- Enter the transfer amount
- Click on “Continue”
- Review the Transfer Summary before proceeding
- Click on “Confirm”
- You can extract the “Transaction Receipt” from top right side of the final screen
- Login to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page, then click on "OTP Activation", under "Services"
- When using the Internet Banking service, click on "More", then click on "Services" and select "OTP Activation"
- Choose “OTP Hard Token” and click on “Activate Now”
- Enter the serial number of the device collected from the branch and the OTP generated by the device
- Click on “Submit”
- OTP Hard Token activated successfully
- Login to your Internet Banking or Mobile Banking account.
- Select “Payments".
- To pay a new bill, click on "Pay a new bill" or go directly to the desired bill category.
- Select "Bill Category" or search for it.
- Select the service and enter the required information.
- Select the payment method by selecting Credit Card or Account.
- Review Bill Summary.
- Click on "Confirm”.
- Enter the OTP from your activated OTP Token app.
- Payment is successful.
- Log in to your Online Banking account
- Click on “Credit Cards" under "Cards" section on the home page
- Click on the credit card you want
- Click on the “Quick Cash” option
- Fill the required details: the amount you need as Quick Cash and number of installments (months)
- Click on “Continue”
- Review transaction details
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Request submitted successfully
- Log in to your Online Banking account
- Click on “Credit Cards” under the “Cards” section on the home page
- Select the card you need to stop or replace
- Choose the reason: Lost, Stolen or Damaged
- Click on “Continue”
- Review your request details
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Request submitted successfully
- Log in to your Online Banking account
- When using the Mobile banking app, click on "More" or from the "Profile" on the top of the page
- When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" on the top of the page
- Click on “Request Center”
- Under “Card Services",” click on “Stop/Replace Cards” Choose "Debit Card" and the account
- Choose the reason of stopping/replacing the card
- Click on “Continue”
- Review the request details
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Please ensure that the biometrics feature is enabled on your device and that the CIB Mobile Banking app has biometrics permission enabled from your device’s settings.
- Note that the biometrics feature is supported on the latest iOS version and 3 prior versions for both iOS and Android.
Yes, the service is available for minor accounts. For minor accounts under 7 years old, issued card will be labeled with the guardian’s name and for minors over 7 years old, the customer will choose whether to be labeled with the guardian’s name or minor’s name.
Yes, the service is available for joint accounts(and/or). One primary Debit Card can be issued for each signatory. The issued card will be labeled with the first and second name.
Yes, it is safe. Once your card appears in the CIB Mobile Banking App, you can securely add it to Apple Wallet before activating or receiving the physical card. This digital provisioning follows Apple Pay’s security standards, ensuring safe usage across contactless, online, and in-app payments for applications that support Apple Pay.
- Log in to your Online Banking account
- Click on “Add Icon (+)”, next to the “Savings & Investments” section
- Click on “Certificates of Deposits (CD)/Time Deposit (TD)”
- Click on “Book now” for either Certificate of Deposit or Time Deposit
- Fill in the required information, such as currency, interest frequency, tenor, maturity instructions, debit account, deposit amount and choose the accounts that amount will be debited from, principle credited to and interest account to credit to
- Review the Certificate of Deposit (CD)/Time Deposit (TD) request summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- Time Deposit (CD)/ /Time Deposit (TD) booked successfully
- Log in to your Online Banking account
- Click on “More" on the home page, under "Services"
- Click on "Requests Center"
- Click on “My Requests”, then select “Other Services”
- Choose from one of the following options:
- Send an inquiry
- Provide a suggestion
- Submit a complaint
Yes, you can add your card over Apple Wallet through the CIB Mobile Banking App even before receiving the physical (plastic) card or activating it. This enables you to start using Apple Pay immediately for contactless payments, online purchases, and in-app transactions for applications that support Apple Pay without waiting for the plastic card.
1. Osoul Fund
Low-Risk
A low-risk money market fund that offers short to medium-term liquidity with accumulated daily returns.
Investment Type: Invests in Treasury Bills and Time Deposits.
Subscription and Redemption:
- Daily subscription and redemption.
- 0.1% subscription fee with a minimum of EGP 50.
Investment Tenor: Short to medium-term.
Minimum Subscription: 1 unit.
2. Istethmar Fund
High-Risk
Your simplest way to access the Egyptian Stock Exchange.
Investment Type: Equity Fund (Stocks registered on the Egyptian Stock Exchange- EGX).
Subscription and Redemption:
- Daily subscription (except on the last working day of the week).
- Weekly redemption on the first working day of the week.
- 0.25% subscription fee.
Investment Tenor: Long-term.
Minimum Subscription: 1 unit.
3. Aman Fund
High-Risk
An Islamic Equity Fund. Your way to Sharia compliant investment in the Egyptian Stock Exchange.
Investment Type: A Variety of Sharia-compliant stocks in industrial, production and service sectors, in addition to Sukuk.
Subscription and Redemption:
- Daily subscription (except on the last working day of the week).
- Weekly redemptions on the first working day of the week.
- 0.25% subscription fee / and 0.25% redemption fee.
Investment Tenor: Long-term.
Minimum Subscription: 1 unit.
4. Thabat Fund
Low-Risk
A fund of diversified fixed-income instruments.
Investment Type: Invests in fixed-income instruments (Treasury Bonds and Corporate Bonds).
Subscription and Redemption:
- Daily subscription with monthly redemption on the first working Sunday of each month.
- 0.1% subscription fee with a minimum of EGP 50.
Investment Tenor: Medium- to long-term.
Minimum Subscription: 1 unit.
5. Takamol Fund
Medium-Risk
Combine the growth of Egyptian equities with the stability of fixed income investments.
Investment Type: Mix of fixed income instruments and stocks of companies listed on the Egyptian Stock Market.
Subscription and Redemption:
- Daily subscription with weekly redemption on the first working day of the week.
- 0.1% subscription fee with a minimum of EGP 50.
Investment Tenor: Long-term.
Minimum Subscription: 1 unit.
- Click on “Register Now” on the Login Page
- Choose your preferred registration method
- Fill in the following field and click on “Continue”
- Create a unique username and password according to the set criteria
- Enter CAPTCHA shown on the screen
- Read the terms and conditions
- Check the box to agree to the terms and conditions, then click on “Create Account”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
- Registration is successful
- Click on “Login”
- Enter the username and password to log in to your account
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