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The Related Accounts feature allows you to manage the accounts of your loved ones and necessary individuals without requiring their usernames or passwords. You can access these Related Accounts from your own account by submitting a request, which will then be processed by our team

  1. Log in to your Online Banking user
  2. Click on “Profile” icon
  3. Choose “Related Accounts”
  4. Click on “Add New Related Account” 
  5. You will find a quick brief of the service. Click on “Continue” 
  6. Fill in the required details:
    • Customer name
    • Relation type (Grant, Joint, Minor, Power of attorney)
    • Date of birth (in case of Minor)
    • Related account number
    • Notes (Optional)
  7. Click on “Continue” 
  8. Review the request details
  9. Check the box to agree to the terms and conditions after reading them
  10. Click on “Confirm Request” 

Your request will be submitted successfully and will be verified by the bank before being added as a related account.

You can register on CIB Mobile Banking services using any of the following:

  • National ID
  • Account Number
  • Passport Number
  • Active Debit/Credit Card Number

Biometric login for the CIB Mobile Banking app can only be enabled on one device at a time. If you activate biometric login on a new device, it will be automatically disabled on the previous device.

  • Click on “Register Now” on the login Page
  • Choose Debit or Credit Card from the registration methods menu
  • Enter the card number
  • Enter the card’s PIN
  • Create a unique username and password according to the set criteria
  • Enter the CAPTCHA shown on the screen
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions and click on “Create Account”
  • Registration is successful
  • Click on “Login”
  • Enter the username and password to log in to the CIB Mobile Banking app/Internet Banking service

You can simply enable biometrics login through one of the below options:

Before login:

  • On the app's login page, click on Fingerprint/Face ID icon.
  • Enter your username and password.
  • Agree to the Biometrics terms and conditions, then click on "Activate Now”.
  • Enter the OTP sent to your registered mobile number.
  • Your Face ID/Fingerprint will be activated successfully.

From your profile:

  • Log in to your CIB Mobile Banking app.
  • Click on “Profile” icon.
  • Toggle on “Login using Biometrics Feature” button.
  • Agree to the Biometrics terms and conditions, then click on "Activate Now”.
  • Enter the OTP sent to your registered mobile number.
  • Your Face ID/Fingerprint login will be activated successfully.
You can view it over the Mobile Banking app/ Internet Banking or contact our Call Center at 19666.
You can view detailed information about the active Equal Payment Plan installment program, including the remaining balances and tenors through the e-statement found on your Internet Banking or through the Mobile Banking app.
Biometrics login enables you to login to your CIB Mobile Banking app easily and quickly using Face recognition or fingerprint as supported by your device.
  • Log in to your CIB Mobile Banking app.
  • Click on the profile icon.
  • Toggle off the “Login using Biometrics Feature” button.
  • Your Face ID/Fingerprint login will be deactivated successfully.
Yes, you can pay any transaction in installments with a minimum amount of EGP 500, whether it is a purchase or cash withdrawal. The available tenor ranges from 3 months to 60 months, added to the interest rate of the selected plan from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
Yes, once the Equal Payment Plan is activated, you will receive an SMS on the registered mobile number with all the Equal Payment Plan details and the first due date. Also, you can check your request status from our Mobile Banking app.
The primary cardholder alone can set up installments for transactions made with the supplementary card through our Mobile Banking app or by contacting our center at 19666. However, if the transaction is set up directly through the merchant, the supplementary cardholder can pay it in installments.
  • Please ensure that the biometrics feature is enabled on your device and that the CIB Mobile Banking app has biometrics permission enabled from your device’s settings.
  • Note that the biometrics feature is supported on the latest iOS version and 3 prior versions for both iOS and Android.

 

The Equal Payment Plan (EPP) is a flexible program that allows you to pay for your transactions in equal monthly payments instead of paying in full. This makes it easier for you to manage your monthly expenses.

CIB provides you with a diverse range of installment plans that suit your needs, such as:

  • You can install any credit card transaction: (with a competitive interest rate) by calling 19666 from your registered mobile number or through the Mobile Banking app.
  • Credit Card Cash Transfer: You can transfer cash to your account from the credit card balance. This service can be requested through the Internet Banking service or using your mobile phone by calling 19666, or via the Mobile Banking app.
  • Installment Plans with Competitive Interest Rates at participating merchants.
  • Installment Plans with Zero Interest at participating merchants.
  • To know merchants subscribed in Equal Payment Plan Program, please visit the following link: https://cib.eg/k0l.
  • Balance Transfer: you can settle credit card balances at other banks using your available credit limit, with a low interest rate and no transfer fee. This service can be requested through your mobile phone by calling 19666.
Yes, you can enroll in any transaction with a minimum amount of EGP 500, whether it is a purchase or a cash withdrawal with available tenor ranges from 3 months to 60 months. Enrollments can be accepted only if the transactions are still before their due date, the value of the transaction is within the card limit, you are in good standing with no arrears, and the full transaction value should be available for installment. This could be done from our contact center at 19666 or the Mobile Banking app. After submitting the request, it will be reviewed within 24 hours, and you will receive a notification if approved. Also, you can follow up on the case from the Mobile Banking app.
  • You can activate the biometrics feature during your first login or by clicking on “Profile” at the top of the page
  • Click on the “Toggle” button next to “Login using the biometrics feature”
  • Check the box to agree to the terms and conditions
  • Click on “Activate Now”
  • Enter your current password, then click on “Continue”
  • Enter the OTP received via SMS on your registered number
  • Biometric feature activated successfully

1. Osoul Fund

Low-Risk

A low-risk money market fund that offers short to medium-term liquidity with accumulated daily returns.

Investment Type: Invests in Treasury Bills and Time Deposits.

Subscription and Redemption:

  • Daily subscription and redemption.
  • 0.1% subscription fee with a minimum of EGP 50.

Investment Tenor: Short to medium-term.

Minimum Subscription: 1 unit.

2. Istethmar Fund

High-Risk

Your simplest way to access the Egyptian Stock Exchange.

Investment Type: Equity Fund (Stocks registered on the Egyptian Stock Exchange- EGX).

Subscription and Redemption:

  • Daily subscription (except on the last working day of the week).
  • Weekly redemption on the first working day of the week.
  • 0.25% subscription fee.

Investment Tenor: Long-term.

Minimum Subscription: 1 unit.

3. Aman Fund

High-Risk

An Islamic Equity Fund. Your way to Sharia compliant investment in the Egyptian Stock Exchange.

Investment Type: A Variety of Sharia-compliant stocks in industrial, production and service sectors, in addition to Sukuk.

Subscription and Redemption:

  • Daily subscription (except on the last working day of the week).
  • Weekly redemptions on the first working day of the week.
  • 0.25% subscription fee / and 0.25% redemption fee.

Investment Tenor: Long-term.

Minimum Subscription: 1 unit.

4. Thabat Fund

Low-Risk

A fund of diversified fixed-income instruments.

Investment Type: Invests in fixed-income instruments (Treasury Bonds and Corporate Bonds).

Subscription and Redemption:

  • Daily subscription with monthly redemption on the first working Sunday of each month.
  • 0.1% subscription fee with a minimum of EGP 50.

Investment Tenor: Medium- to long-term.

Minimum Subscription: 1 unit.

5. Takamol Fund

Medium-Risk

Combine the growth of Egyptian equities with the stability of fixed income investments.

Investment Type: Mix of fixed income instruments and stocks of companies listed on the Egyptian Stock Market.

Subscription and Redemption:

  • Daily subscription with weekly redemption on the first working day of the week.
  • 0.1% subscription fee with a minimum of EGP 50.

Investment Tenor: Long-term.

Minimum Subscription: 1 unit.

  • Click on “Register Now” on the Login Page
  • Choose your preferred registration method
  • Fill in the following field and click on “Continue”
  • Create a unique username and password according to the set criteria
  • Enter CAPTCHA shown on the screen
  • Read the terms and conditions
  • Check the box to agree to the terms and conditions, then click on “Create Account”
  • As a second factor of authentication, enter the OTP sent to your registered mobile number
  • Registration is successful
  • Click on “Login”
  • Enter the username and password to log in to your account
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On the phone

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