Yes, once the Equal Payment Plan is activated, you will receive an SMS on the registered mobile number with all the Equal Payment Plan details and the first due date. Also, you can check your request status from our Mobile Banking app.
- Click on “Register Now” on the Login Page
- Choose your preferred registration method
- Fill in the following field and click on “Continue”
- Create a unique username and password according to the set criteria
- Enter CAPTCHA shown on the screen
- Read the terms and conditions
- Check the box to agree to the terms and conditions, then click on “Create Account”
- As a second factor of authentication, enter the OTP sent to your registered mobile number
- Registration is successful
- Click on “Login”
- Enter the username and password to log in to your account
- Log in to your Online Banking account
- Click on “Accounts” under “Savings & Investments” section
- Select the account
- Click on the “View All” next to “Transactions”
- Click on “Filter”
- Filter by date or amount range, then click on “Apply”
- Then, click on “Download Transactions”
- In case you want to change the filter data, choose clear all
- Choose the needed format to download transactions, then click on “Download”
- You can activate the biometrics feature during your first login or by clicking on “Profile” at the top of the page
- Click on the “Toggle” button next to “Login using the biometrics feature”
- Check the box to agree to the terms and conditions
- Click on “Activate Now”
- Enter your current password, then click on “Continue”
- Enter the OTP received via SMS on your registered number
- Biometric feature activated successfully
You can view detailed information about the active Equal Payment Plan installment program, including the remaining balances and tenors through the e-statement found on your Internet Banking or through the Mobile Banking app.
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card that has a supplementary limit
- Choose the required supplementary credit card
- Click on “Change Credit Limit”
- Select the change limit type, either customer or total credit limit
- For a custom limit, enter the amount
- Click on “Continue”
- Check the box to agree to the terms and conditions, then click on “I Agree”
- Review the request summary, then click on “Confirm”
- Request submitted successfully
The primary cardholder alone can set up installments for transactions made with the supplementary card through our Mobile Banking app or by contacting our center at 19666. However, if the transaction is set up directly through the merchant, the supplementary cardholder can pay it in installments.
- Log in to your Online Banking account
- When using the Mobile Banking app, click on “More” at the bottom of the home page
- When using the Internet Banking service, click on “More”, then choose “Services”
- Or from the “Profile” icon on the top of the home page
- Select “Statements & Documents”
- Click on "More” or “Requests Center”
- Click on “Subscribe to E-Statements Service”
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Submit”
- Log in to your Online Banking account
- Tap on “Add Icon (+)”, next to the “Loans” section
- Click on “Overdraft”
- Check the features and benefits of Overdraft, then click on “Apply Now”
- Choose type of Overdraft, the amount and the purpose of requesting an Overdraft
- Click on “Confirm”
- Review the Overdraft Summary
- Read the terms and conditions
- Check the box to agree to the terms and conditions
- Click on “Confirm”
- A success screen will appear with a unique reference number for your request
- Log in to your Online Banking account
- Click on “Transfers” on the home page
- Click on “View All” under “Saved Transfers” section
- Choose the beneficiary and click on the pen icon to edit the beneficiary or the transfer amount
- Alternatively, click on the delete icon to remove the beneficiary
- Log in to your Online Banking account
- Recently submitted requests will be shown at the bottom of the Home Page, and you can access all of them by clicking on “view all”
- Alternatively, click on “More” button or “profile” at the top of the page, then choose “Requests Center” and select “Request History”
- Please ensure that the biometrics feature is enabled on your device and that the CIB Mobile Banking app has biometrics permission enabled from your device’s settings.
- Note that the biometrics feature is supported on the latest iOS version and 3 prior versions for both iOS and Android.
Biometrics login enables you to login to your CIB Mobile Banking app easily and quickly using Face recognition or fingerprint as supported by your device.
- Log in to your CIB Mobile Banking app.
- Click on the profile icon.
- Toggle off the “Login using Biometrics Feature” button.
- Your Face ID/Fingerprint login will be deactivated successfully.
- Log in to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page
- When using the Internet Banking service, click on "More", then choose "Services" or from the "Profile" icon on the home page and then, click on "My Contact Details"
- Click on “Edit Contact Details”
- Click on “Request an Update”
- Enter the OTP from your activated CIB OTP Token app
- Review the request Summary
- Click on “Confirm”
- Request submitted successful
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Manage Direct Debit”
- Choose the direct debit account
- Choose the direct debit amount (5% minimum amount or 100% full amount)
- Click on “Continue”
- Review the request details, then click on “Confirm”
- Request submitted successfully
- Log in to your Online Banking account
- Click on “Credit Cards” under “Cards” section on the home page
- Select the credit card
- Click on “Show My Transactions” under “My Transactions”
- Click on “Filter”
- Filter by date or amount range, then click on “Apply”
- Then, click on “Export”
- Choose the needed format to download transactions, then click on “Download” button
- Log in to your Online Banking account
- When using the Mobile Banking app, click on "More" on the bottom of the home page
- When using the Internet Banking service, click on "More", then choose "Services"
- Select “Statements & Documents”
- Click on “View Historical Statements for Accounts” Or “View Historical Statements for Credit Cards”
- Choose the account or credit card, then click on “View Historical Statements”
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